Search 17,785 current hospitality jobs

Concierge

posted October 3, 2019

Streamsong Resort
Streamsong, FL
Apply
716309 l

About This Job

Provide information concerning the hotel and the city to the guests, and service their immediate needs as thoroughly as possible.

Essential Functions:

  • Oversees all restaurant reservations to ensure accuracy.
  • Call all guests prior to arrival that have dining reservations and to confirm.
  • Respond to emails and phone calls of guests seeking information about time slots at our outlets in a timely manner as well as reaching out to guests to confirm existing reservations.
  • Utilizes OpenTable Reservation System to book any dining for our guest
  • Provide information and assist guests concerning: restaurants, recreation options, golf services, transportation directions, office services, spa services, and any other appropriate services and render the services of reservations for such.
  • Service each guest comment and complaint according to procedure.
  • Escort guests when giving directions to areas in the resort.
  • Assist FD with Check-Ins/Check-Outs when/if necessary
  • Answer overflow calls from PBX
  • Print boarding passes
  • Print/assist with directions
  • Assist our guest with charging items from The Nest
  • Assist in organizing The Nest
  • Assist in booking both Spa and Recreational activities

Non-Essential Functions:

  • Assist in the cleanliness of the concierge lobby area and pantry to ensure that high standards are always kept.
  • Familiarize self with the area (i.e. social, cultural, historical, and physical attractions).
  • Perform all duties assigned by the Front Office Manager/Front Desk Manager.
  • Maintain and control concierge equipment.

Knowledge and Skills:

     Education: High school diploma or GED equivalence.

     Experience: One year previous customer service related experience.

     Skills and Abilities: Requires knowledge of Interstate policies, procedures, and services. Ability to communicate in English.  Second language is desirable. Ability to achieve positive guest relations and maximize guest satisfaction.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Apply

About This Employer

Streamsong Resort

1000 Streamsong Drive
Streamsong, FL 33834

(863) 428-1000

216 Room Resort

www.streamsongresort.com

Follow us:

Our Resort

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time our guests spend with us.

Surrounded by nothing but nature as far as the eye can see, Streamsong® offers a golf experience like no other resort in Florida. Renowned architects Tom Doak of Renaissance Golf Design and Bill Coore and Ben Crenshaw of Coore & Crenshaw collaborated to create Streamsong® Blue and Streamsong® Red—considered two of the top 100 golf courses in the US by GOLF Magazine. A lakeside 12-guestroom Clubhouse is complete with a golf shop and the steakhouse-themed restaurant Fifty-Nine®.

The Lodge features 216 guest rooms, spa, fitness center, restaurants, roof-top lounge and lakeside pool. Streamsong additionally offers outdoor adventures such as guided bass fishing, hiking trails, bird watching and a shooting club.