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Housekeeper

posted January 1, 2020

Hampton Inn Minneapolis/Burnsville
Burnsville, MN
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624209 l

About This Job

Job Description

JOB SUMMARY

The Housekeeper is responsible for maintaining a high standard of cleanliness in guest rooms and common areas of the hotel.

JOB DUTIES & RESPONSIBILITIES

• Sorts, counts, folds, marks, and carries linens.

• Cleans rooms in accordance to specific brand and company standards.

• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to making beds; emptying wastebaskets; emptying and cleaning ashtrays; moving furniture; hanging drapes; sweeping, scrubbing, waxing, and polishing floors; and dusting furniture.

• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.

• Deep cleans areas as directed by supervisor including, but not limited to cleaning rugs, upholstered furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills.

• Transports trash and waste to disposal area.

• Replaces light bulbs.

• Other duties as assigned.

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of one to three months related experience; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to identify and resolve problems in a timely manner.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Requirements

RESUMEN DEL PUESTO DE TRABAJO

La Housekeeper es responsable de mantener un alto estándar de limpieza en las habitaciones y en las áreas comunes del hotel.

OBLIGACIONES Y RESPONSABILIDADES DEL PUESTO DE TRABAJO

• Separar, contar, doblar, marcar y cargar sábanas.

• Limpiar habitaciones de acuerdo a los estándares específicos de la marca y de la compañía.

• Limpiar las habitaciones de los huéspedes, incluyendo los baños y el área de la cocina, si se aplica, de acuerdo a los estándares de la compañía y la franquicia, incluyendo pero no limitándose a tender las camas, vaciar los botes de basura; vaciar y limpiar los ceniceros, mover muebles, colgar cortinas, barrer, fregar, encerar y pulir los pisos y sacudir los muebles.

• Reabastecer los productos de servicio, tal como los vasos, plumas, libretas para apuntes, productos de baño y ropa de cama.

• Limpieza profunda de las áreas según instrucciones de su supervisor, incluyendo pero no limitándose a la limpieza de las alfombras, el forro de tela de los muebles y las cortinas; lavado de paredes, techo y madera, ventanas, paneles de la puerta y umbrales.

• Transportar basura y desechos al área general de la basura.

• Reemplazar los bombillos o focos

• Otras obligaciones que le asignen

ESTUDIOS, EXPERIENCIA, LICENCIA Y CERTIFICACIÓN

• Experiencia mínima de uno a tres meses en campo relacionado; o una combinación equivalente de capacitación y experiencia.

CONOCIMIENTO, DESTREZAS Y HABILIDADES

• Capacidad de identificar y resolver problemas oportunamente.

• Habilidad de poder manejar las situaciones difíciles y emocionales de los huéspedes, incluyendo la capacidad de responder rápidamente a las necesidades y solicitudes de servicio y ayuda del huésped.

• Capacidad de mantener un alto nivel de profesionalismo; tratar a otros con respeto y consideración sin importar su puesto o condición.

• Conocimiento y habilidad de interpretar apropiadamente y de seguir las políticas y procedimientos.

• Conocimiento y habilidad de adherirse a los procedimientos de seguridad y vigilancia; reportar situaciones potencialmente peligrosas; utilizar el equipo y los materiales correctamente.

• Capacidad de cumplir con las demandas del horario de trabajo, de reportarse y llegar a su trabajo a tiempo. Ocasionalmente puede requerirse que esté disponible a trabajar fuera de las horas regulares de trabajo. Los horarios pueden variar en base a la ocupación del negocio.

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About This Employer

Hampton Inn Minneapolis/Burnsville

14400 Nicollet Court
Burnsville, MN 55306

(952) 435-6366

79 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn Minneapolis/Burnsville hotel. Located just 15 minutes from Minneapolis, the hotel offers a clean and comfortable home away from home in a charming town with ease of access to the big city attractions. Our hotel is just ten minutes away from the fabulous shopping destination of the Mall of America, and half a mile from local shopping at the Burnsville Center, and the Burnsville Performing Arts Center. MSP International Airport is located just 13 miles from the hotel.

Combining comfort with value, our Burnsville hotel near Minneapolis offers a warm and inviting base with thoughtful amenities for work and relaxation. Guests can take advantage of free WiFi in every guest room and sleep tight in a clean and fresh Hampton bed®. We offer savings and head start for our guests with Hampton’s free hot breakfast, or if they're too busy to stop, they can simply pick up one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.