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Front Office Supervisor

posted October 3, 2019

Fairfield Inn & Suites by Marriott Houston Westchase
Houston, TX
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About This Job

Job Description

JOB SUMMARY

The Front Desk Supervisor coordinates the front office activities of the hotel and provides support to the General Manager.

JOB DUTIES & RESPONSIBILITIES

• Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.

• Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Provides training to front office staff as directed by Management.

• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.

• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.

• Performs functions of Guest Service Agent as scheduled by Management.

• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.

• Corresponds with group and travel agents to answer special requests for rooms and rates.

• Assists with sales and marketing efforts as directed.

• Answers inquires pertaining to hotel policies and services.

• Performs functions of the General Manager in their absence.

• Assists General Manager in conducting staff meetings.

• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• One-year certificate from college or technical school and six months to one year related experience; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.

• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.

• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.

• Knowledge of safety management principles; federal and state OSHA regulations.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• The ability to foster commitment, team spirit and trust.

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About This Employer

Fairfield Inn & Suites by Marriott Houston Westchase

2400 West Sam Houston Parkway South
Houston, TX 77042

(713) 334-2400

80 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn & Suites Houston Westchase hotel is located off of Beltway 8 and Westheimer Road in Houston, Texas. Just minutes from shopping, restaurants and entertainment, our renovated Marriott hotel offers everything travelers need for an energizing hotel stay. They can take in an event at nearby Toyota Center, NRG Stadium and Minute Maid Park, explore the exhibits at the Houston Zoo & Aquarium, and indulge themseleves with the shopping and cuisine options at the Citycentre Plaza. For those in town for business, we're close to many of the major companies located in Houston, including Schlumberger, Halliburton and MD Anderson Cancer Center. Guests of our hotel can stay in touch with free WiFi, and enjoy access to our indoor pool and 24 hour fitness center. Breakfast is on us each morning! With many healthy hot and cold options, our complimentary breakfast is sure to please any visitor.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.