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Hotel Manager

posted October 3, 2019

Holiday Inn Norwich
Norwich, CT
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732196 l

About This Job

Opportunity:  Hotel Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager – Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximizerevenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

    Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.

  • Coordinate with corporate accounting department to oversee payroll functions.

  • Oversee and ensure internal audit standards are met.

  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Serve on the hotel’s safety committee.

  • Create specific, measurable, achievable, realistic, and timely action  plans to remedy guest service deficiencies.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Holiday Inn Norwich

10 Laura Boulevard
Norwich, CT 06360

(860) 889-5201

135 Room Hotel

www.ihg.com

Our Hotel

Welcome to the Holiday Inn Norwich, the hotel raises the bar on lodging for business and leisure travelers with inviting accommodations, unmatched hospitality and a wealth of guest friendly services. Visitors will enjoy close proximity to attractions like Mohegan Sun Casino, Foxwoods Casino and Mystic Connecticut plus several enticing beaches.

Each of our 135 modern guest rooms provides a myriad of amenities, including flat-screen TV's with premium channels, mini-refrigerator, sofa bed, microwave, and complimentary Wi-Fi. Guests will enjoy everything from fresh baked cookies at check-in, an indoor swimming pool and fitness center to meeting rooms and complimentary transportation to nearby Mohegan Sun Casino. We invite our guests to join us for breakfast at Rendezvous, our on-site restaurant with a variety of menu items to start their day off right. For lunch and dinner, they'll want to eat at our Scorzz Sports Bar & Grill!