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Executive Housekeeper

posted November 2, 2019

Courtyard by Marriott Boston Dedham/Westwood
Westwood, MA
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801889 l

About This Job

Job Description

JOB SUMMARY

The Executive Housekeeper is responsible for directing the housekeeping program of the hotel to ensure clean, orderly, and attractive conditions of guest rooms and common areas.

JOB DUTIES & RESPONSIBILITIES

• Supervises the work activities of housekeeping staff under the direction of the General Manager.

• Provides limited supervision to housekeeping staff consisting of 1 – 10 employees.

• Provides training including safety and standard operating procedures to all housekeeping personnel as directed by management.

• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.

• Distributes keys and work assignments to staff.

• Addresses guest complaints regarding housekeeping services or equipment.

• Assists General Manager in the selection of housekeeping personnel.

• Assists management staff in assuring housekeeping staff is practicing efficient and effective procedures.

• Monitors linen and guest supply inventory.

• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.

• Completes follow-up on vacant or occupied rooms.

• Assumes functions of Housekeeper as necessary.

• Takes control of lost and found items as appropriate.

• All other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• Six months related experience; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Ability to appropriately assign/delegate work to others in the accomplishment of goals. Provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems. Appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

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About This Employer

Courtyard by Marriott Boston Dedham/Westwood

64 University Avenue
Westwood, MA 02090

(781) 467-1252

130 Room Hotel

www.marriott.com

Our Hotel

The Courtyard Boston Dedham/Westwood combines the convenience of the city with the comfort of the suburbs. Nestled between Norwood, Dedham, and Westwood, our hotel is just a 20-minute ride from the heart of downtown Boston. Route 128 Amtrak/Commuter Rail Train Station is just across the street, making the commute to Gillette Stadium, Fenway Park, TD Garden and Boston Airport (Logan International) a breeze. Business travelers love our free WiFi, steaming hot whirlpool and 24-hour fitness center, and families can't get enough of our on-site restaurant, indoor pool, modern, oversized rooms and daily housekeeping service. State-of-the-art GoBoard technology makes sure guests never miss a beat, streaming the latest news, weather and airport conditions to you in real time. Some of the best restaurants and shopping in Dedham/Westwood are less than a two-minute walk from our hotel lobby, and our award-winning staff is always ready and waiting to point guests in the right direction.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.