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Houseperson

posted November 2, 2019

Courtyard by Marriott Boston Dedham/Westwood
Westwood, MA
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801889 l

About This Job

Job Description

JOB SUMMARY

The Houseperson is responsible for doing laundry and cleaning of the public areas of the hotel.

JOB DUTIES & RESPONSIBILITIES

• Sorts all linen and separates and treats all stains.

• Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agents.

• Lifts clean, wet articles from washer and places them into dryers for measured time cycles.

• Sorts dried articles according to type.

• Folds and places item in appropriate locations.

• Soaks contaminated articles in neutralizer solution.

• Maintains the inventory of cleaning supplies and ensures the General Manager is aware of an inventory needs.

• Maintains all laundry equipment and informs appropriate personnel of maintenance needs.

• Cleans and organizes all public areas including, but not limited to, lobby, restaurant, hallway, poolroom, exercise room, elevators, and stairways.

• Cleans and organizes all storage areas including laundry room.

• Other duties as assigned.

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of three to six months related or experience and/or training; equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to identify and resolve problems in a timely manner.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Requirements

RESUMEN DEL PUESTO DE TRABAJO

La persona Houseperson es responsable de lavar la ropa y de limpiar las áreas públicas del hotel.

OBLIGACIONES Y RESPONSABILIDADES DEL PUESTO DE TRABAJO

• Separar toda la ropa de cama y toallas y aplicar tratamiento para sacar manchas.

• Meter la ropa de cama y toallas en la lavadora de ropa y agregar suficiente cantidad de detergente, jabón o cualquier otro agente de limpieza.

• Sacar la ropa de cama y toallas limpias y mojadas de la lavadora de ropa y colocarlas en las secadoras de acuerdo a los ciclos de tiempo para sequen.

• Separar la ropa seca de cama y toallas de acuerdo al tipo.

• Doblar y colocar la ropa de cama y toallas en los lugares apropiados para guardarlas.

• Remojar las piezas contaminadas en una solución neutralizadora.

• Ocuparse del inventario de los químicos de limpieza y asegurarse que el Gerente General sepa lo que hace falta del inventario para encargarlo.

• Ocuparse de todo el equipo de la lavandería e informar al personal encargado cuando necesiten mantenimiento.

• Limpiar y organizar todas las áreas públicas incluyendo pero no limitándose al vestíbulo (lobby), restaurante, pasillo, salón de la alberca/piscina, gimnasio, ascensores y escaleras.

• Limpiar y organizar todas las áreas de bodega incluyendo la lavandería.

• Otras obligaciones que le sean asignadas.

ESTUDIOS, EXPERIENCIA, LICENCIA Y CERTIFICACIÓN

• Un mínimo de seis meses de experiencia o capacitación relacionada a este campo ; o bien una combinación de capacitación y experiencia.

CONOCIMIENTO, DESTREZAS Y HABILIDADES

• Capacidad de identificar y resolver problemas oportunamente.

• Habilidad de poder manejar las situaciones difíciles y emocionales de los huéspedes, incluyendo la capacidad de responder rápidamente a las necesidades y solicitudes de servicio y ayuda del huésped.

• Capacidad de mantener un alto nivel de profesionalismo; tratar a otros con respeto y consideración sin importar su puesto o condición.

• Conocimiento y habilidad de interpreter apropiadamente y de seguir las políticas y procedimientos.

• Conocimiento y habilidad de adherirse a los procedimientos de seguridad y vigilancia; reportar situaciones potencialmente peligrosas; utilizar el equipo y los materiales correctamente.

• Capacidad de cumplir con las demandas del horario de trabajo, de reportarse y llegar a su trabajo a tiempo. Ocasionalmente puede requerirse que esté disponible a trabajar fuera de las horas regulares de trabajo. Los horarios pueden variar en base a la ocupación del negocio.

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About This Employer

Courtyard by Marriott Boston Dedham/Westwood

64 University Avenue
Westwood, MA 02090

(781) 467-1252

130 Room Hotel

www.marriott.com

Our Hotel

The Courtyard Boston Dedham/Westwood combines the convenience of the city with the comfort of the suburbs. Nestled between Norwood, Dedham, and Westwood, our hotel is just a 20-minute ride from the heart of downtown Boston. Route 128 Amtrak/Commuter Rail Train Station is just across the street, making the commute to Gillette Stadium, Fenway Park, TD Garden and Boston Airport (Logan International) a breeze. Business travelers love our free WiFi, steaming hot whirlpool and 24-hour fitness center, and families can't get enough of our on-site restaurant, indoor pool, modern, oversized rooms and daily housekeeping service. State-of-the-art GoBoard technology makes sure guests never miss a beat, streaming the latest news, weather and airport conditions to you in real time. Some of the best restaurants and shopping in Dedham/Westwood are less than a two-minute walk from our hotel lobby, and our award-winning staff is always ready and waiting to point guests in the right direction.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.