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Front Desk Agent

posted October 19, 2019

Holiday Inn Manhattan - Financial District
New York, NY
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783341 l

About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Holiday Inn Manhattan - Financial District

99 Washington Street
New York, NY 10006

(212) 791-2900

492 Room Hotel

www.ihg.com

Our Hotel

Centered in the heart of New York City, our hotel is located in the Manhattan Financial District near the 9/11 Memorial Museum in Lower Manhattan. Business travelers and guests will enjoy quick convenience to the Wall Street and New York Stock Exchange and tourists attractions like the Statue of Liberty and Battery Park.

Our Manhattan hotel features 50 floors and 492 rooms. Relax in “The City that Never Sleeps” in our magnificently appointed guest rooms, with luxurious bedding, an in-room coffeemaker and flat-screen TV. Guests can also utilize our state-of-the-art Business Center and your very own in-room desk and high-speed Wi-Fi.

Experience fine dining in St. George’s Restaurant, where Kids Eat Free and the cuisine is sure to delight even the most discerning palate.

Holiday Inn® Manhattan – Financial District is the newest addition in the Big Apple. We are proud to be the tallest Holiday Inn hotel in the world and we are sure that your stay with us will be a memorable one.