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Front Desk Agent - Noelle, Nashville, TN

posted October 4, 2019

Noelle, Nashville, a Tribute Portfolio Hotel
Nashville, TN
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741696 l

About This Job

Core Responsibilities: 

  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out,  and respond promptly with your personal spirit, however busy and whatever time of day 
  • Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.  Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates 
  • Take initiative to resolve guest complaints and create loyalty 
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home 
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met 
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Noelle, Nashville, a Tribute Portfolio Hotel

200 4th Avenue North
Nashville, TN 37219

(615) 649-5000

224 Room Hotel

noelle-nashville.com

Managed by

Our Hotel

Set against the backdrop of Printer's Alley and steps away from Broadway, Noelle, Nashville, a Tribute Portfolio Hotel offers endless opportunities for discovery. Ours is an experiential hotel, designed for the adventurous; travelers will find refined luxury coexisting with the delightful unpredictability for which downtown Nashville is known. Bright, inviting rooms feature distinctive design, complimentary Wi-Fi and pillowtop bedding; sumptuous suites include floor-to-ceiling windows and sweeping views. Elsewhere at the hotel, guests can purchase hand-crafted treats at Keep Shop, curl up with a book in the Trade Room or explore our on-site art gallery and Little Prints. We offer a caffeine rush at Drug Store Coffee, local fare at Makeready Libations & Liberation and cocktails at Rare Bird. Few venues in downtown Nashville are quite as special as the Saidee Gallery; with gleaming wood floors, high ceilings and delicate millwork, it's an unforgettable destination for anyone's next event.