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Front Desk Agent

posted November 2, 2019

Residence Inn Wichita East at Plazzio
Wichita, KS
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667937 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Residence Inn Wichita East at Plazzio

1212 North Greenwich
Wichita, KS 67206

(316) 682-7300

93 Room Extended Stay

www.marriott.com

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Our Hotel

Wichita is known internationally by aviation greats like Boeing, Beechcraft, Cessna, Bombardier-Learjet, Airbus, and FlightSafety International. The newly renovated Residence Inn at Plazzio is within walking distance to the new FlightSafety/ Beechcraft Maintenance Center. In addition, Wichita is home to other industries such as Koch Industries, Spirit Aerosystems, The Coleman Company, Excel and Cargill, to name a few. We are proud to be home of McConnell Air Force Base. The Residence Inn at Plazzio in Wichita, is a great place to balance work and personal time. Enjoy a free hot breakfast, evening social, seasonal outdoor pool, fire pit, BBQ grill, corporate shuttle, guest laundry, fitness center, sport court and grocery shopping services. Meeting room space is also available. We are also pet friendly. Wichita is rich with places to eat as well as numerous activities for all ages including Intrust Bank Arena, Hartman Arena, Kansas Star Casino and the new Cabela's.