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Convention Services Manager

posted February 1, 2020

Hilton Washington DC National Mall
Washington, DC
778876 l

About This Job

The Convention Services Manager is responsible for planning, organizing and managing the in house details for large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes. Assisting in completion of BEOs for group and local catering. Complete walk through of function space prior to events beginning and complete checklist for each group; both local and groups.


  • During pre-opening, the Convention Services Manager must be ready to wear multiple hats and will work cohesively and provide organizational support to the pre-opening sales and catering team during the initial booking process. 
  • As the hotel opens, this person will serve on site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.
  • Must focus on SALT Scores and Meeting planner Surveys.
  • Maintain & log all client communications in Delphi. It is the responsibility of the Conventions Services Manager  to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings.  
  • Attend the weekly Revenue Management, Sales and Group Pickup Meetings.
  • Work closely with the Sales Managers to ensure client satisfaction.
  • Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
  • Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
  • Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary.
  • Able to conduct hotel site inspections and client presentations.
  • Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
  • Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
  • Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.
  • Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.


  • 3 + years of previous work experience as a hotel Convention Services Manager in a 3-5 star property required. 
  • Bachelor's Degree preferred or equivalent combination of education and experience. 
  • Hilton Brand and OnQ FMS experience is required. 
  • Experience working with Delphi and Social Table Diagrams is required.
  • Convention Services Manager must be aware of current marketing promotions and Hilton Worldwide tools:
    • CRM
    • Personalized on line groups (POG)
    • Meeting promotions
    • Hilton Honors
    • Hilton Weddings
  • Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
  • Proficient in the use of OnQ R&I and OnQ Front Desk.
  • Understand the mission, vision and game plan of the hotel.
  • Ability to understand Guests’ service needs.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About This Employer

Hilton Washington DC National Mall

480 L'Enfant Plaza
Washington, DC 20024

367 Room Hotel

At A Glance

We’re located just steps from the Air & Space Museum, Museum of Natural History, the Wharf, Department of Energy, U.S. Post Office, the NEW International Spy Museum and L’ Enfant Metro Station. The only DC hotel with either 1 or 2 King beds in all of our spacious rooms, including 65-inch TVs and oversized walk-in showers. Guests can savor excellent dishes at L’ Enfant Bar and Grill. They can also enjoy our Executive Lounge and beautiful meeting and event spaces.

  • Silver LEED-certified hotel in Washington DC National Mall area
  • 367 spacious rooms and suites, all with floor-to-ceiling windows
  • Hotel restaurant, lounge, café and market, plus daily room service
  • Resort-style seasonal outdoor pool and expansive fitness center
  • Chic event space for meetings and weddings of up to 800 guests
  • Executive Lounge with daily refreshments and concierge services