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Front Desk Agent

posted October 6, 2019

Fairfield Inn Boston Tewksbury/Andover
Tewskbury, MA
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728058 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Fairfield Inn Boston Tewksbury/Andover

1695 Andover Street
Tewskbury, MA 01876

(978) 640-0700

133 Room Hotel

www.marriott.com

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Our Hotel

The Fairfield Inn by Marriott Boston Tewksbury-Andover is perfectly located for the business traveler visiting Raytheon, CISCO Systems, IBM, Hewlett Packard, Corning Life Sciences and more. Whether guests are in town taking in a play at the Merrimack Repertory Theatre or enjoying an event at the Tsongas Center, we are a warm welcome after a busy day. Guests can enjoy a good night's sleep in our modern guest rooms, then jump start their day with our Complimentary Hot Buffet breakfast daily. Our hotel is perfectly located for business travelers visiting the Merrimack Valley area. Our proximity to Phillips Academy and Merrimack College in Andover as well as UMass Lowell make us an ideal 'home away from home' for parents visiting their children. Friends and family members celebrating 'special events' are pleased to find out we have strong relationships with Tewksbury, Indian Ridge and Andover Country Clubs. Guests can count on great amenities and service they deserve.