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Executive Housekeeper

posted October 13, 2019

Lagoon Tower by Hilton Grand Vacations Club
Honolulu, HI
521662 l

About This Job

Job Description

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 

What will I be doing?
As an Executive Housekeeper you will be responsible for driving company success through performing the following tasks to the highest standards:
  • Develop and execute the strategic initiatives for the Housekeeping department and make adjustments to the operations in order to meet the strategic goals and interest of Resort Operations
  • Develop clear goals and ensure that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement
  • Maintain compliance with organizational, business, and financial regulations
  • Lead managers and housekeepers in completing their assigned functions scheduling outputs
  • Routinely inspect units and common areas to ensure they are in compliance with department standards
  • Monitor guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service
  • Ensure consistency in daily communication and monitor activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guests' expectations
  • Maintain an accurate inventory of linens and operating supplies, oversee uniform orders, and ensure that proper procedures are followed to maintain an adequate supply
  • Ensure that all laundry operations are within productivity standards
  • Ensure carpet and floor maintenance program is in compliance to standards
  • Ensure all assets of the department equipment, supplies, and storage are properly locked and secured
  • Develop and maintain human resource management practices that are executed by direct reports, which include recruitment, performance management, and corrective action in partnership with the HR Business Partner
  • Maintain firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of Hilton Hawaiian Village Team Members
  • Develop and maintain department onboarding schedule for all team members and managers in partnership with Talent Development Manager
  • Identify and coordinate development plans for Team Members to ensure continued growth and success within the organization
  • Maintain relationships, contracts, compliance and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner
  • Develop and manage the financial spending of the operations as it relates to the established annual budget
  • Make recommendations based on data to achieve financial sustainability and ensure effective reporting and forecasting of results in collaboration with Resort Director and Sr. Manager of Business Management
  • Perform other related activities as required
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Previous experience in managing operations operating under a Collective Bargaining Agreement
  • 5+ years of related experience
  • Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
  • Demonstrate problem-solving, analytical, and conceptual skills
  • Display effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment
  • Knowledge of economic and accounting principles and practices, analysis and reporting of financial data
  • Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
  • Able to work flexible schedule, including nights, weekends, and holidays
  • High school/ GED 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience working as an Executive Housekeeper in a timeshare or luxury resort
  • 7+ years of related experience
  • 6+ years of management or supervisory experience
  • Knowledge of timeshare ownership
  • BA/BS/Bachelor's Degree
  • CPR/First Aid

About This Employer

Lagoon Tower by Hilton Grand Vacations Club

2003 Kalia Road
Honolulu, HI 96815

(808) 953-2700

346 Unit Time-Share


Set against a backdrop of stunning natural wonders, Hilton Hawaiian Village® Waikiki Beach Resort in Honolulu provides visitors with spectacular amenities and an unrivaled position in the heart of paradise. Lagoon Tower by Hilton Grand Vacations Club gives guests ideal access to the best stretch of Waikiki's famous white-sand beach and the extensive entertainment, shopping and dining options within the renowned Hilton Hawaiian Village. A 5,000-square-foot family activity pool features the longest slide in Waikiki and overlooks the landmark Duke Kahanamoku Lagoon. Just beyond the Village, a variety of adventures awaits your discovery, including scuba diving, snorkeling, golf, hiking trails and abundant cultural riches.