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Guest Services Agent

posted September 7, 2019

Hampton Inn & Home2 Suites by Hilton Tampa Downtown Channel District
Tampa, FL
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Come join our DYNAMIC front desk team!!!!
776058 l

About This Job

We are looking for dynamic individuals to join our AMAZING front desk team! Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn. Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.

  • Has a flexible schedule. Shifts to include both 7am-3pm and 3pm-11pm
  • Relate to guests in a friendly and helpful manner
  • Ensure satisfaction by going the extra mile
  • Anticipate and respond to guest needs
  • Handle all aspects of guest registration, which can include:
  • Expediting the check-in/check-out process with swift computer and cash register skills
  • Following hotel rate structures, discounts, and selling strategies
  • Issuing room keys
  • Informing guests about hotel features and amenities, as well as local attractions
  • Satisfying special requests whenever possible
  • Find solutions quickly, and confidently address and resolve guest concerns
  • Remain flexible and adaptable in a consistently busy hotel environment
  • Collaborate with all hotel departments and utilize your complete knowledge of hotel operations

If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.

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About This Employer

Hampton Inn & Home2 Suites by Hilton Tampa Downtown Channel District

1155 East Kennedy Boulevard
Tampa, FL 33602

(813) 525-9900

213 Room Hotel

hamptoninn3.hilton.com

Managed by

downtown Tampa hotel near Convention Center.

Find your urban retreat at our Hampton Inn Tampa Downtown Channel District hotel. Located in the heart of downtown, our Tampa hotel is just 15 minutes from Tampa International Airport and within walking distance of Tampa Convention Center and businesses such as TECO, Bank of America, Sykes Enterprises, PNC and E & Y.

Our Hampton Inn hotel joins Home2 Suites as Hilton’s first dual brand property in the Tampa area. Enjoy a prime location just steps from Amalie Arena, USF College of Medicine, Florida Aquarium and the Port of Tampa.

Relax in a spacious guest room featuring our clean and fresh Hampton bed®, free WiFi, 50-inch HDTV with premium cable, microwave, mini-refrigerator and coffeemaker. Wake up to Hampton’s free hot breakfast or stop by our onsite Starbucks for your favorite beverage or pastry. Our rooftop oasis offers a fully equipped fitness center, outdoor pool and landscaped terrace overlooking downtown Tampa Bay.

Our 24-hour business center is equipped to keep you productive and we offer 1,740 sq. ft. of event space for your next meeting or conference.