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Front Desk Supervisor

posted October 8, 2019

Hotel Granduca Austin
Austin, TX
807256 l

About This Job

Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits majestically atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard. This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

The Front Desk Supervisor is responsible for assisting with the daily operations of the Front Desk, Concierge, PBX/AYS and Valet, to ensure a perfect arrival and departure experience for our guests.To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Maintain visibility in the Front Office and promptly assist guests as neededGreet guests and visitors in a warm, friendly and courteous mannerDemonstrate a passion and genuine willingness to assist guests in a timely and positive mannerCheck guests in and out, according to the guidelines of LHW and Hotel GranducaAttend and participate in required meetingsAnswer the telephone within 3 rings, using a friendly and courteous toneSecure and maintain an accurate and balanced cash bank and adhere to the Cash Handling PolicyCommunicate effectively with management and other departments to ensure guest satisfactionAcknowledge and resolve guest issues in a prompt and efficient mannerPractice and enforce the 3 Steps of Service and the Daily Core ValuesAdhere to the Hotel Standards of Appearance, hotel and handbook policies and department SOP'sMaintain knowledge of emergency procedures and adhere to safety policiesProvide assistance to Front Desk, Concierge, PBX/AYS and Valet teamAssist with training and development of new employeesAssist with Night Audit as requiredMaintain a professional and cordial demeanor to create a positive first impression to our guestsMaintain updated knowledge of hotel amenities and services, hours of operations, rates, room types and special packages & promotionsWork with Accounting department to research and resolve billing and cash shortage/overage issues Assist with Lost & Found, shipping guest packages, deliveries to guests' rooms and follow up with guest's requestsWork with housekeeping to confirm readiness of roomsPerform other duties as assigned

Minimum high school Diploma or equivalentAt least 2 years' related supervisory experience in a full-service or luxury hotelNight Audit experience preferredExcellent command of English and ability to follow instructions, verbal and writtenBilingual - English and Spanish - preferredExcellent telephone and email etiquette and interpersonal skillsExcellent organizational skills and ability to multi-taskAbility to remain calm and courteous during busy timesListening skills and ability to demonstrate empathy Excellent computer skills - Word, Excel, Power Point, OutlookMust demonstrate a positive and professional demeanor towards internal and external guestsMust be able to work any shift - AM, PM, weekends, holidays, and occasional overnights as neededHotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


About This Employer

Hotel Granduca Austin

320 S Capital of Texas Hwy SB Bldg B
Austin, TX 78746

(512) 646-3007

194 Room Hotel

Hotel Granduca in Austin will be the Capital city's most luxurious boutique hotel

Located on Loop 360, just north of Bee Caves Road, the hotel is purposefully located a few minutes from downtown to offer quiet sophistication and elegance, in the magnificent, highly visible and accessible Westlake area.
Offering 194 luxurious rooms and suites, Granduca Austin will offer accomodations from 500 square feet all the way to 1400-square-feet. All rooms will feature complimentary wireless Internet as well as flat screen LED HDTVs. Just as Granduca Houston, the hotel will feature Tuscan-inspired décor with original Italian art and fine linens.