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Hotel Room Service Part-Time

posted September 9, 2019

Holiday Inn Taunton-Foxboro Area
Taunton, MA
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Join a talented team of Hotel professionals. We focus on delivering the highest quality in customer service.
640487 l

About This Job

GENERAL DESCRIPTION

To serve food, beverage and other amenities to in-room guests.


ESSENTIAL ELEMENTS

Accurately and efficiently take food orders over the phone.  Set-up the room service trays according to hotel standards.  Deliver order to guest room in a timely manner. Present and explain food orders to the guest.  Handle any other guest requests.  Call back to room within a proscribed time period to check on satisfaction of the guest.  Handle guest complaints and communicate any guest related concerns to the Restaurant Manager.  Retrieve trays from guest rooms and keep guest floors and all service and work areas clean.  Stock the room service area.  Help set-up and break down buffets.  Keep informed of any groups within the hotel that may have special needs or requests.  


SECONDARY ELEMENTS

Assist servers and busperson when needed.  Perform other duties as required or directed.



KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum level:  High school diploma preferred.  Customer service or related food industry experience preferred.  Must complete Alcohol Awareness training.

Interpersonal and customer service skills: Ability to operate within a fast paced, ever changing environment while maintaining a positive and cheerful attitude.  Handle guest complaints and bring to a positive conclusion. Communicate with Kitchen personnel to ensure guest satisfaction.  Detail oriented.

Equipment used:  Dining room computer system, basic kitchen equipment, telephone, copy machine.


PHYSICAL PARAMETERS

Requires extensive use of fingers and hands. Lift and carry trays.  Lift and transport pans of food from the kitchen to the dining room.  Must be able to hear and speak to facilitate communication with guests and/or department employees. Requires standing and walking.


Compensation: 11 plus tips

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About This Employer

Holiday Inn Taunton-Foxboro Area

700 Myles Standish Blvd.
Taunton, MA 02780

(508) 823-0430

155 Room Hotel

www.ihg.com

Our Hotel

Our location off I-495, 39 miles south of Boston and 20 miles north of Providence, RI offers easy access to the beaches of Cape Cod and Newport, and points north of Boston.We are minutes away from Patriot Place, home of the New England Patriots with 1.3 million square feet of shopping, dining and entertainment. Enjoy major performances at the Gillette Stadium and the Xfinity Center this spring and summer, including Justin Bieber and Kenny Chesney, or Shop Til you drop at Wrentham Village Premium Outlets. You'll find 170 high end retail outlets, all offering reduced pricing. Call and ask about our Patriot Place and Wrentham Village Premium Outlet packages.New England's premiere PGA Tour event, the Dell Technologies Championship, is 15 minutes away at The Players Club Boston. Take a day trip to Foxwoods, North America's largest casino, or test your luck at Twin Rivers Casino, an easy 30 minute drive.Free parking, free high-speed Wi-Fi access, and a 24-hour business center help our business travelers stay productive and families love our in-room refrigerators, Keurig coffeemakers and indoor pool designed for lap swims.Health-conscious guests get their workout at The Inn Fitness Center, our 22,000 square foot on-site facility featuring the latest workout equipment.