Apply at Winterparkresort.com/employment

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners. 

Headquartered in Denver, Colorado, Alterra Mountain Company  is a community of 12 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.

ESSENTIAL DUTIES:

• Coordinate the efficient flow of business through the dining room and surrounding areas
• Balance seat counts for servers
• Seat guests in a friendly manner as soon as possible, deliver menus
• Act as a liaison between server, front door, and management
• Support members through teamwork and mutual respect
• Bus tables and re-set as needed
• Be sure our guests have what they need (menu, water)
• Clean-up as needed
• Answer inquiries from guests
• Make the guest feel welcome
• Engage in small talk
• Smile always
• Host shall be available to our guests and employees at all times
• Answer incoming phone calls in a timely, professional and courteous manner
• Host position is empowered to serve it up, fix it up with a monetary limit to be decided upon by the manager of the unit
• Clock in for your shift once appearance requirements are met and in uniform.
• Turn on the lights
• Be sure doors are unlocked and windows are clean
• Music system on, appropriate station and volume
• Attend daily staff meeting
• Check with Manger for any special events
• Be sure to receive mountain information, keep available for our guests
• Be sure restaurant is ready to open before seating guests
• Be sure host stand is well equipped and clean
• 
  
  • Clean menus
  • Sufficient wrapped silverware for the day’s business
  • Seating chart and pen, wax pen and paper towels
  • Sanitizer bucket with clean rag stored in the liquid
  • Update special board
  • Prepare wait list, have it ready to go
  • Check printer paper on all POS systems
• Maintain work area, keep it clean and organized
• Prepare seating chart and assign server sections
• Perform table maintenance
• Assist in general cleaning of the building
• Check restrooms throughout the day and keep maintained and stocked
• Be sure restaurant is sufficiently stocked with condiments
• Review the shift with MOD
• Tip reporting (as outlined by state and federal law).
• Proper food and beverage service (specific to style of restaurant).
• Proper sequence of service (specific to individual restaurant).
• Watch and be sure the server acknowledges new guests
• Consistently check for guest satisfaction,  Serve it up, fix it up
• Inform management of any potential problems with guests or employees
• Assist management in maintaining high employee morale
• Maintain a friendly, congenial and helpful attitude.
• Report and fix any unsafe or unsanitary working conditions

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

 EDUCATION & EXPERIENCE REQUIREMENTS:

EDUCATION:

• TIPS certification preferable, may be obtained after employment
• High School Diploma or GED required

EXPERIENCE:

 One year FOH experience preferred

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Working knowledge of local liquor and health codes
• Valid US Driver’s License ad clean motor vehicle record desirable

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

FOOD SERVICE ENVIRONMENT:

• Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
• While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to climb or balance and taste or smell.
• Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

OTHER DUTIES AS ASSIGNED:

 This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal

employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.