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Front of House Supervisor Full-Time Seasonal

posted January 7, 2020

Winter Park Resort
Winter Park, CO
The mountains are calling..
802490 l

About This Job



Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city.   Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company  is a community of 12 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.

  • Assists in the responsibility  for daily operations of the front of house staff  that prepare and serve meals and beverages to our guests
  • Assists in the planning, organizing, staffing and directing of service operation for the food service unit consistent with departmental goals, policies and procedures
  • Coordinate activities among various departments such as kitchen, dining room and catering services
  • Ensure that guests are satisfied with their dining experience
  • Arrange for the routine maintenance of the restaurant, its equipment and facilities
  • Assists in the responsibility for all the administrative and human resources functions of running the business
  • Supervising routine food service operations
  • Ensure that food and service meet appropriate standards
  • Assists in the selection and development of staff through formal interviewing, hiring, training and when necessary terminating employees
  • Retain good employees
  • Oversee training of new front of house employees and explain the establishments policies and practice
  • Oversee schedule work hours for all staff
  • Help with cooking, clearing or other tasks as necessary
  • Reinforce established procedure to ensure that food is served properly and in a timely manner
  • Investigate and resolve guests complaints about food quality or service
  • Monitor orders in the kitchen to determine where backups may occur
  • Direct the cleaning of the dining areas, kitchen and washing of table ware, kitchen utensils and equipment to comply with government sanitation standards.
  • Monitor the actions of the employees and patrons on a continual basis to ensure the personal safety of everyone
  • Follow procedural guidelines and training programs to meet/exceed the regulations imposed by local health and liquor laws
  • Ensure proper hours of pay for employees
  • Complete paperwork to  comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and social security laws
  • Assist with responsibility of accuracy of business and employee records
  • Use of inventory tracking software to compare the records of sales from the POS with the record of current inventory
  • Use internet to track industry news, find recipes, conduct market research, purchase supplies or equipment, recruit employees and train staff
  • Oversees proper cash handling procedures
  • Assists in the responsibility for locking up the establishments, checking that the grills, ovens and lights are off and switching on the alarm system
  • Follows security procedures for daily and long term control of inventory, cash handling, equipment and the facility and safeguards to prevent significant dollar loss to the resort
  •  Maintain as reasonably safe work environment that meets or exceeds OSHA and MSDS regulations
  • Assists in the total operation of all food related special events for groups from 20 –10,000
  • Be environmentally conscious in all facets of operations from product purchasing to energy management control
  • Procurement of entertainment when applicable
  • Assists in the responsibility for all computer operating systems
  • Accurately maintain labor scheduling tool due each week
  • Fill out daily variance reports
  • Conduct daily shift meeting
  • Coordinate daily features for staff tasting
  • Must complete daily tasting of all products for temperature
  • Must complete daily line check with kitchen manager/Sous chef
  • Complete manager walk thru of facility prior to opening

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.



  • High School Diploma or GED required
  • College degree or equivalent experience with specific training in the areas of operation, customer service, finance, marketing and personnel


  • Minimum 3-5 years’ experience in actual food and beverage operations supervision preferred


  • Knowledge of food and beverage equipment, required
  • Ability to operate company vehicles and snowmobiles if needed
  • Proven leadership skills
  • Business skills
  • Demonstrated interest and aptitude in food service, required
  • Working knowledge of Microsoft Office and basic computer functionality required
  • Valid US Driver’s License ad clean motor vehicle record preferred
  • Working knowledge of local liquor and health codes
  • Working knowledge of bartending and bar controls
  • Tips certified

Food Service Environment:

  • Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
  • While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
  • Frequently required to climb or balance and taste or smell.
  • Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.


Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal

employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


About This Employer

Winter Park Resort

85 Parsenn Road
Winter Park, CO 80482

(970) 726-1564

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Winter Park is the closest major ski resort near Denver at just 67 miles away. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience.

With over 3,000 acres of skiable terrain, Winter Park Resort offers an unforgettable experience for any kind of adventurer, whether you’re just here to take in the views, or looking to really get your adrenaline pumping.

And don’t think that things slow down once the snow melts! The summer sun brings bike park rippers, scenic trail trekkers, and speedy alpine sliders for a whole new take on Winter Park adventure.


We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common appreciation for this vast and pristine area.

As a celebration of this mountain lifestyle, we have refreshed our partnership with the community as a whole to establish Winter Park as a prime Colorado destination, connecting people with nature and embracing our shared value of the outdoors.