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F&B Coordinator Full-Time Seasonal

posted September 9, 2019

Winter Park Resort
Winter Park, CO
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The mountains are calling..
802490 l

About This Job

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WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city.   Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company  is a community of 14 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone together. 

POSITION SUMMARY:

This position is primarily responsible for coordinating the Winter Park Resort Food and Beverage hiring processes, staff talent development including design and delivery of various employee new hire Orientations, web-based and classroom curriculum development, delivery and management.  Acts as an information source to managers and supervisors creating BU and Department training programs, and is an active participant in corporate-wide training initiatives when appropriate.  Responsible for administering, organizing, developing, conducting, tracking, reporting-on, and enhancing current training & orientation programs. Initiates all employee training documents and tracking vehicles required around the training process. Accurately processes all employee training records and interacts regularly with F&B managers and supervisors to ensure success. Manages annual and seasonal performance appraisal processes, including data collection, analysis, and calibration.  Facilitates the best possible employee experience through exceptional design and delivery of training programs, and by paying careful attention to employee & guest service.

This position is also responsible for being the primary backup support to the F&B team and Events Manager. 

ESSENTIAL DUTIES:
  • Work closely with Human Resources and Recruiting
  • Assist with and coordinate application process for all F&B applicants
  • Oversees the applicant tracking system
  • Understands the on-line application program, (and is willing to learn new ATS programs as necessary). Identifies deficiencies and initiates changes to this process so that the screening team is equipped to handle applications in a timely manner. 
  • Assist with updating Work Force Plans for each BU
  • Assist with Interview scheduling
  • Maintain F&B interviewing, hiring process, and arrival process, files, records and database, which includes personnel data and statistical information for the department.
  • Maintain and update Master F&B tracking progress for hiring and training.
  • Assist with the termination/inactivation paperwork for all F&B staff
  • Develop and coordinate F&B recognition program as directed
  • Maintain and communicate dashboard metrics as determined by F&B Director
  • Assess, develop & design F&B training materials, including workbooks, manuals, videos, etc.
  • Oversee coordination and scheduling of training dates, locations, and times for F&B trainings.
  • Conducts orientation programs in a way that clearly communicates Winter Park’s policies, procedures, guest service expectations, employee benefits and the overall understanding of what is expected as a Winter Park employee in creating the best memories for guest and employees.
  • Create a positive atmosphere in training sessions; an atmosphere where employees feel welcome and leave with the most positive impression of Winter Park Resort and the Human Resources Department.
  • Records and reports processing of Orientation & Training participation lists and tracking
  • Coordinate and track annual and seasonal performance appraisal processes, including data communication and collection.
  • Oversee F&B employee opinion surveys including distribution, and data collection.
  • Coordinates all assessments, scheduling, and follow-up evaluation of all corporate and F&B specific training. This includes, but is not limited to, orientation, management skills, OSHA & Safety training, front-line employee needs, Level Training, etc..
  • Works closely with F&B team and other division managers to learn and identify orientation and training needs.
  • Updates and maintains F&B Mindflash training programs.
  • Understands various federal, state, and corporate policies and procedural information to coach management and front line staff.
  • Provide employees, supervisors and managers with current, relevant training information by consulting various training sources, HR systems and personnel files.Assist with the development and management of domestic and international intern programs.
  • Assist department leaders with developing department specific training programs and handbooks.
  • Assist the F&B operations team with planning and executing events. 
  • Serve as general back-up for other functions within the F&B BU as coverage necessitates.
  • Respond to basic questions to assist the overall F&B communication process.
  • Responsible for tracking all individuals participation and completion of trainings.
  • Prepares ad hoc reports, presentations, and other materials as requested
  • Highly organized in work area and keeps orientation facility clean at all times.
  • Must be comfortable speaking/presenting in front of groups of employees (up to 70 people)
  • This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

  • High School diploma or GED
  • Bachelor or Associates Degree in HR related field preferred

Experience:

  • Minimum 1-2 years of previous office/clerical experience
  • Working knowledge of Microsoft Office and basic computer functionality required. Desktop publishing and database management software programs experience preferred
  • 1-2 years experience F&B operations, preferably in a supervisory role.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • General knowledge of employment laws including Federal and State regulations
  • Strong working knowledge of Microsoft Word, Microsoft Excel, PowerPoint, database management software programs, Microsoft Access, and Desktop publishing. 
  • Ability to learn software programs quickly.
  • Proficient knowledge of AV equipment including LCD projectors and hook ups with laptops.
  • Organizational skills a must with ability to keep things clean and neat on a consistent basis. 
  • Excellent presentation, written and oral communication skills.
  • Possess creative visual and graphic design abilities.
  • Demonstrated public speaking skills and the ability to communicate well with a variety of audiences.
  • Ability to constructively handle confidential information and stressful situations by displaying a mature and professional attitude.
  • Possess a valid Driver’s License.
  • UltiPro and MindFlash experience preferred.
  • Ability to communicate and work with all levels of staff from seasonal to management professionally required. Bi-lingual is a plus. 
  • Must demonstrate ability to learn quickly those applications not known.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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About This Employer

Winter Park Resort

85 Parsenn Road
Winter Park, CO 80482

(970) 726-1564

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Winter Park is the closest major ski resort near Denver at just 67 miles away. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience.

With over 3,000 acres of skiable terrain, Winter Park Resort offers an unforgettable experience for any kind of adventurer, whether you’re just here to take in the views, or looking to really get your adrenaline pumping.

And don’t think that things slow down once the snow melts! The summer sun brings bike park rippers, scenic trail trekkers, and speedy alpine sliders for a whole new take on Winter Park adventure.

ONE WINTER PARK

We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common appreciation for this vast and pristine area.

As a celebration of this mountain lifestyle, we have refreshed our partnership with the community as a whole to establish Winter Park as a prime Colorado destination, connecting people with nature and embracing our shared value of the outdoors.