posted October 10, 2019Canopy by Hilton Harbor Point
Talent Enthusiast - Human Resources Manager
Donohoe Hospitality Services (DHS), a well-established, award-winning Washington, DC-based hospitality management leader, is hiring as we expand our hotel portfolio to Baltimore. We are searching for a talented Talent Enthusiast - Human Resources Manager to join our opening team to attract the best talent and retain and develop our team members at Canopy by Hilton Baltimore Harbor Point.
Opening in April 2020, this locally authentic lifestyle branded property includes 156 boutique stylish upscale rooms with unmatched views of the Inner Harbor.
A family-owned company, Donohoe provides the support of a dynamic team with over 100 years of experience in the real estate and hospitality industries. Join our growing team where you will play a vital role in the success of Canopy by Hilton Baltimore Harbor Point and contribute to exemplary service to our guests and extraordinary results for our owners.
The Talent Enthusiast - HR Manager will work with the hotel management team and the DHS home office Human Resources team to implement and enforce policies and practices that promote team member engagement, effective leadership, and DHS culture, with the aim of delivering superior business results and memorable guest experiences.
• Develop accurate, effective position descriptions for current and anticipated openings. Manage the recruiting and selection of candidates to ensure we are attracting, identifying and hiring the best possible team members.
• Conduct informative new hire orientations, brand training, and safety training that leave employees feeling secure in their decision to join us.
• Organize and execute all brand training (as noted above) and ensure that all training completion paperwork is in each team members personnel file.
• As an HR subject matter expert, communicate benefit options, policies and procedures, and other vital information to employees in an engaging, timely and helpful manner. • Ensure that the hotel is promoting a diverse and inclusive workplace free of discrimination and harassment and is compliant with federal, state and local employment law. • Partner with managers to identify competency, knowledge and talent gaps, and build solutions to address these. Improve the quality and delivery of both performance reviews and regular feedback. • Plan leadership and management development and training programs that support department goals and a succession planning processes. • Offer disciplinary guidance to supervisors, manage employee complaints, conduct investigations, and provide coaching/conflict resolution when appropriate. • Manage HR administrative tasks, such as background checks, drug testing, onboarding, and benefits enrollment. Prepare and process biweekly payroll. • Contribute to team efforts by organizing team-building events (for leaders and hourly associates), employee recognition events, participating in daily departmental huddles, and facilitate the annual employee opinion survey. • Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook. • Serve as a rotational manager-on-duty (MOD), and occasionally assist other hotel departments as needed. • Establish and lead the community outreach and volunteer opportunities for the property (a minimum of one event per month).
Qualifications: • Minimum 3 years of HR experience, or a bachelor’s degree and 2 years of HR experience is required. • Microsoft Office proficiency, HCM/HRIS experience is required. • Solid knowledge of federal, state and Baltimore City employment law is required. • Bilingual in Spanish is preferred. • To succeed in this role, you should be energetic, self-motivated, organized, attentive to details, able to prioritize and have exceptional customer service skills. • The ability to communicate ideas and recommendations clearly and concisely is critical. You should be diplomatic, approachable, and able to maintain confidentiality. You should be able to develop and maintain effective working relationships with employees, business partners, and management. • Previous HR experience in hospitality is a preferred.