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Front Office Manager

posted October 10, 2019

Courtyard Chicago Schaumburg/Woodfield Mall
Schaumburg, IL
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About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Chicago Schaumburg/Woodfield Mall

1311 American Lane
Schaumburg, IL 60173

(847) 619-8100

162 Room Hotel

www.marriott.com

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Our Hotel

Located in the heart of Schaumburg, steps from top corporate businesses, over 200 restaurants, and Woodfield Mall, Courtyard by Marriott Chicago Schaumburg/Woodfield Mall, is 15 miles from O'Hare International Airport and a short Metra train to downtown Chicago. Every room is equipped with free Wi-Fi and a convenient mini-fridge. Guests can sit back and relax on a comfy pullout sofa in front of a flat-screen TV with premium cable. Unmatched by other Schaumburg hotels, we offer an onsite Bistro serving healthy breakfast items, Starbucks coffee and a delicious dinner menu with full bar. With an interactive GoBoard®, free property-wide Wi-Fi and free shuttle service within a 5-mile radius, business travelers from Paylocity, Experian,Canon, and ITW can get work done anywhere.