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Operations Supervisor

posted September 10, 2019

Fairfield Inn & Suites Fort Worth I-30 West Near NAS JRB
Fort Worth, TX
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We are looking for an experienced Operations Supervisor to manage our Guest Service department. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
665796 l

About This Job

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus
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About This Employer

Fairfield Inn & Suites Fort Worth I-30 West Near NAS JRB

6851 West Freeway
Fort Worth, TX 76116

(817) 731-9600

70 Room Hotel

www.marriott.com

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Our Hotel

Whether guests are visiting Texas for business or leisure, the Fairfield Inn & Suites Fort Worth I-30 West Near NAS JRB offers a contemporary home base from which to explore White Settlement and the surrounding area; we're moments away from the Naval Air Station Joint Reserve Base (NAS JRB) and Texas Christian University. Our spacious hotel rooms set the stage for relaxation, with a flat-screen TV, a pillowtop mattress, free high-speed Wi-Fi, a mini-fridge and a microwave, while our extra perks will ensure a pleasant stay. Guests can fuel up for a busy day in White Settlement with a free daily breakfast buffet, take a swim in our hotel's indoor pool or stay fit and focused in our well-stocked gym. In addition, our hotel's prime location allows for stress-free access to the Fort Worth Zoo and Ridgmar Mall. At the Fairfield Inn & Suites Fort Worth I-30 West Near NAS JRB, guests are our #1 priority.