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Manager On Duty

posted September 10, 2019

Cliff Castle Casino-Hotel
Camp Verde, AZ
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664383 l

About This Job

Summary

Responsible for the overall direction of Casino activities and ensuring the operation is in accordance with established guidelines and company polices. Monitors and directs casino operations for maximum efficiency and superior guest service.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Keep Casino Manager and other appropriate Management informed of all pertinent information regarding the operation of the casino while on duty.
  • Completes shift report daily and submits to Casino Manager at the end of the shift.
  • Authorized to make supervision decisions in Blackjack/Poker.
  • Maintains a constant awareness of all casino services, promotions and events.
  • Ensure all support duties and responsibilities to all departments are carried out in an efficient and timely manner.
  • Ensure compliance with regulatory requirements.
  • Responsible for all maintaining appropriate staffing levels to ensure the business is running at full capability to ensure exceptional service is provided to our guests.
  • Demonstrates ability to work effectively with all levels of management.
  • Responsible for casino operations and guest service in the absence of the Casino Manager.
  • Solve problems and deal with a variety of situations.

Mandatory Requirements

  • Knowledge of and experience on the gaming floor.
  • Proven track record of exemplary guest service; outgoing personality.
  • Must be able to handle guest disputes in a professional manner.
  • Must be able to make timely decisions for the good of the entire business.
  • Must be self motivated and able to motivate others.
  • Must have Supervisor experience.
  • Must be a mature and energetic individual who leads by example.
  • Must have the ability to keep up with fast paced atmosphere and work under pressure.
  • Strong organizational, planning, interpersonal, and presentation skills.
  • Ability to read, analyze and interpret documents, such as safety rules, budgets, P&L, operating and maintenance procedure manuals.
  • Present a neat, clean and well-groomed appearance at all times.
  • Must be able to work evenings/weekends.
  • Must be able to Holidays and special events.
  • Must be able to work in a smoking environment.
  • Effectively communicate in both written and verbal form.
  • Be able to occasionally lift 50 lbs.
  • Able to obtain a valid gaming license.
  • Must have Title 4 Certification or be able to obtain with 90 days of hire.
  • Must have Food Handlers certification or be able to obtain within 60 days of hire.
  • Must have CARE certification or be able to obtain within 30 days of hire.
  • High School Diploma, GED or Equivalency.
  • Excellent communication, organization, interpersonal and leadership skills.
  • Must be an enrolled member of the Yavapai-Apache Nation.
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About This Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us

CLIFF CASTLE CASINO HOTEL

Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.

Employment 

A FAST-PACED, FUN, FRIENDLY PLACE TO WORK

Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.