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Housekeeping Manager

posted September 10, 2019

Sheraton Syracuse University Hotel & Conference Center
Syracuse, NY
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About This Job

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Fitness Center, Pool, and Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and takes corrective action to improve service levels. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

JOB KNOWLEDGE, SKILLS, AND ABILIITIES 

  • Good communication skills, both verbal and written.
  • Knowledge of budgetary analysis capabilities required.
  • Must possess basic computational and computer skills.

 CANDIDATE PROFILE 

Education and Experience 

  • High School diploma
  • 2 years experience in the housekeeping or related professional area.
  • Must have prior management and supervisory experience.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

  • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to verify adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Understands the brand's service culture.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

PHYSICAL DEMANDS:

  • Ability to sit for up to 5 hours daily, work in a fast-paced environment at times.
  • Must be able to stand/walking for extended periods of time.
  • Lift up to 15 lbs. on a regular basis.
  • Push, pull carts and equipment up to 250 lbs. occasionally.
  • Bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Compensation: DOE

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About This Employer

Sheraton Syracuse University Hotel & Conference Center

801 University Avenue
Syracuse, NY 13210

(315) 475-3000

235 Room Hotel

www.marriott.com

Our Hotel

Experience the benefits of a perfectly placed location at Sheraton Syracuse University Hotel & Conference Center. Thoughtfully situated on the campus of Syracuse University, our hotel is an ideal choice for visitors to the school, plus is minutes away from top area attractions like Armory Square and Destiny USA. We also are located close to Syracuse Hancock International Airport and offer travelers a complimentary shuttle to and from the terminals.

Settle into our modern, beautifully appointed hotel and enjoy features like spacious accommodations, a Sheraton Fitness Center and heated indoor pool and several unique dining options. Upgrade your experience to a Sheraton Club Room to enjoy enhanced amenities or take advantage of our 10,000 square feet of flexible venue space for a memorable meeting or wedding in Syracuse, New York.