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Server (PM)

posted October 15, 2019

DoubleTree by Hilton Fairfield Hotel and Suites
Fairfield, NJ
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775897 l

About This Job

Job overview

  • The Restaurant Server is responsible for greeting, selling/order taking and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
  • Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.¬†Reports any deviations from policies, procedures, brand standards and regulations to management.
  • Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
  • Provide guests with quality and timely service in a pleasant and friendly manner.

What you will be doing

  • Prepare beverage and food orders in accordance with prescribed procedures.
  • Check food to ascertain appearance, temperature and portions are correct.
  • Timely deliver beverage and food orders.
  • Prepare guest checks accurately and present prior to guests departure.
  • Report all tips in compliance with Company policy and IRS regulations.
  • Collect payment from the guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
  • Clean all spills and breakage immediately.
  • Clear empty tables of linens, dishes and debris and place items in proper areas. Reset the tables.
  • On time and at work when scheduled, and in proper uniform.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
  • Any other duties / tasks as requested by management.

Requirements

  • High school education.
  • Ability to understand and provide friendly guest service.
  • Ability to understand and comply with food handling techniques and state and local serving guidelines.
  • Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Attention to details with good organizational and efficient time management skills.
  • Consistent professional attitude and behavior with effective listening and communication skills.
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.
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About This Employer

DoubleTree by Hilton Fairfield Hotel and Suites

690 Route 46 East
Fairfield, NJ 07004

(973) 227-9200

204 Room Hotel

doubletree3.hilton.com

At A Glance

Conveniently located near major area highways, our proximity to Meadowlands Expo Center and New York City is ideal for corporate travelers and leisure guests. 

We'll greet guests at check-in with a warm DoubleTree Chocolate Chip Cookie. They can spread out in our spacious rooms and suites with everything they need to work hard or relax. Each includes complimentary WiFi, a large work desk and ergonomic chair, mini-refrigerator and HDTV with premium channels. Our suites feature additional space, a separate bedroom, living room and sofa bed.

Anyone can host their next conference, wedding or social event at our Fairfield hotel, featuring over 16,000 sq. ft. of meeting and event space. Our largest conference room can accommodate up to 400 attendees, and our flexible ballrooms can accommodate any size wedding. With professional event technology and excellent service from our staff, planners can count on us for a superb event.