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Front Office Manager

posted September 10, 2019

The Grand Hotel Minneapolis, a Hyatt affiliate property
Minneapolis, MN
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774460 l

About This Job

The main purpose of the Front Office Manager is to ensure the correct and appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner by appropriate management of the front office and night audit teams. 

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. 

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency.  While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers.  The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times. 

The ideal candidate for this position

  • Hotel Experience a must! 
  • Three years of front desk experience.
  • Two years of management experience preferred. 
  • College degree or coursework in hospitality related field preferred.
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About This Employer

The Grand Hotel Minneapolis, a Hyatt affiliate property

615 2nd Avenue South
Minneapolis, MN 55402

(612) 288-8888

140 Room Hotel

www.hyatt.com

Our Hotel

Visitors can stay in the heart of Minneapolis’ business center and be connected to a climate-controlled skyway that allows easy access to the prominent Minneapolis Convention Center. The Grand Hotel Minneapolis keeps guests near the city’s robust entertainment hub that includes being steps away from U.S. Bank Stadium and Target Field.

We offer 140 boutique urban spaces, including spacious suites, on Second Avenue South in the bustling center of Minneapolis.