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Guest Room Attendant

posted October 4, 2019

Hilton Washington DC National Mall
Washington, DC
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778876 l

About This Job

The Guest Room Attendant is responsible for providing our guests with clean and appealing guest rooms and hallways. Responsible for providing clean and welcoming public areas throughout the hotel. Reporting to management when items in the guest room or hallways are out of service or need replacing.

JOB DUTIES

  • Keep work area clean and neat, free from dust and litter.
  • Loads carts with supplies needed to perform duties.
  • Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
    • Change bed linens and makes bed.
    • Vacuum carpet. Moves furniture as needed to clean.
    • Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armories, desks, etc.
    • Clean mirrors, surfaces, windows, walls, etc.
    • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
    • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
    • Empties wastebaskets.
    • Ensure guest room set up complies with standards.
    • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
    • Turns in all Lost & Found items following the standard procedures.
    • Fills out assignment sheet as each room is completed.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Be a team player and encourage the teamwork attitude among staff.
  • Attends department and as necessary, inter-departmental meetings.
  • Notify management of any pertinent information related to shift activities.
  • Be knowledgeable in all hotel emergency procedures.
  • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  • Ensures total guest satisfaction.
  • Follow manager’s instructions and performs other duties as directed or assigned.
  • Assist in safety and maintenance by tracking items in HotSos for relevant department
  • Utilize Room Expediter (REX) system
  • Keeps white room clean at all times
  • Assists with cleaning and organizing store room as needed.
  • Cleans ceilings.
  • Strip and make roll away beds.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.dawes@hiltondcnationalmall.com to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About This Employer

Hilton Washington DC National Mall

480 L'Enfant Plaza
Washington, DC 20024

367 Room Hotel

www3.hilton.com

At A Glance

We’re located just steps from the Air & Space Museum, Museum of Natural History, the Wharf, Department of Energy, U.S. Post Office, the NEW International Spy Museum and L’ Enfant Metro Station. The only DC hotel with either 1 or 2 King beds in all of our spacious rooms, including 65-inch TVs and oversized walk-in showers. Guests can savor excellent dishes at L’ Enfant Bar and Grill. They can also enjoy our Executive Lounge and beautiful meeting and event spaces.

  • Silver LEED-certified hotel in Washington DC National Mall area
  • 367 spacious rooms and suites, all with floor-to-ceiling windows
  • Hotel restaurant, lounge, café and market, plus daily room service
  • Resort-style seasonal outdoor pool and expansive fitness center
  • Chic event space for meetings and weddings of up to 800 guests
  • Executive Lounge with daily refreshments and concierge services