posted September 11, 2019Worldwide Reservations Center
Will support the GCC Strategy team in relation to specific tasks as assigned to ensure the smooth running of the department, current procedures, and new initiatives. Related services via phone, e-mail or other communication methods to internal and external Hyatt customers.
Will participate in Voice of the Customer research, work towards increased efficiency in Global Contact Center policies and procedures to help care for our colleagues to be their best, World of Hyatt program support, including promotions and new initiatives, maintenance and creation of resource material for World of Hyatt and other GCC procedures,
Will manage partnerships & special projects, including promotions, new initiatives and maintenance of existing processes, and assist with the creation of new non-traditional contact center services & strategies, as well as involvement in technology deployments. Acquire and maintain a detailed and comprehensive knowledge of the following: reservations systems, Hyatt Hotels product knowledge, loyalty program, partnerships, and other products.
Computer Skills Needed:
• Schedule Flexibility and Some Travel will be necessary
• This position needs to create synergy and collaboration with the Strategy department and cross-functional teams globally
• Follow-up and provide support for global guest services teams for escalation support, identification of trends & opportunities
• Work towards increased efficiency in Global Contact Center policies and procedures to help care for our colleagues to be their best
• World of Hyatt program support including promotions and new initiatives, maintenance and creation of resource material for World of Hyatt and other procedures
• Partnerships& Special Projects support including promotions, new initiatives and maintenance of existing processes
• Supporting new non-traditional contact center programs, initiatives, and new technology roll outs
• Participate in training sessions and meetings, leader on duty rotations, and other administrative tasks, as required
• Demonstrate a commitment to Hyatt core values
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
Additional Comments and Requirements: