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Director of Housekeeping

posted October 9, 2019

Conrad Chicago
Chicago, IL
78894 l

About This Job


Are you ready to elevate your hotel housekeeping career? Conrad Chicago is looking for a motivated housekeeping leader who is ready to inspire our amazing housekeeping team to deliver unforgettable experiences to our guests. A Director of Housekeeping is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The Director of Housekeeping will report into the Director of Rooms and oversee a team of approximately 50 union team members at this 287 room luxury hotel.

What will I be doing?

As a Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
  • Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
  • Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments


What are we looking for?

  • 3+ years' management experience in a full service hotel
  • 1 year of Assistant Director level experience in a rooms function
  • 1-2 years housekeeping leadership experience
Preferred Qualifications:
  • Union team leadership experience strongly preferred
  • Luxury experience a plus
  • Hilton brand experience a plus

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer

Conrad Chicago

101 East Erie Street
Chicago, IL 60611

(312) 667-6700

311 Room Hotel

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At A Glance

Stay at Conrad Chicago and be in the center of it all. Enjoy globally inspired architecture and design with access to the city's most exciting destinations. Guest rooms and suites boast smart in-room technology and refined style to leave you focused, connected, relaxed and equipped to explore Chicago's dynamic culture.

Our luxury retreat provides each guest with personalized service and offers exceptional views of the Chicago skyline and Michigan Avenue. Situated near the Magnificent Mile, the Conrad Chicago connects you to an array of landmarks such as Navy Pier, Soldier Field, Wrigley Field, Shedd Aquarium, Lincoln Park Zoo and Millennium Park. And for those seeking an experience rich in arts and culture, the hotel is a quick ride from some of the world's most captivating museums including the Art Institute of Chicago, The Field Museum, the Museum of Science and Industry and the Museum of Contemporary Art.

Legendary hospitality meets stylish, state-of-the-art facilities at Conrad Chicago, featuring:

  • An array of elegant rooms and suites with unmatched skyline and Michigan Avenue views
  • Three distinctive restaurants with dynamic city views
  • 10,000 sq. ft. of flexible meeting and event space
  • Cutting-edge fitness center

Our hotel received the TripAdvisor Certificate of Excellence in 2017.

Never Just Stay. Stay Inspired.