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Complex Night Manager

posted October 17, 2019

Embassy Suites by Hilton Chicago Downtown
Chicago, IL
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806075 l

About This Job

Overview

This position will support both the Embassy Suites Chicago Downtown and the Hilton Garden Inn Magnificent Mile. The Night Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, valet, and security. The Night Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Night Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Night Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis. In the absence of a Front Office Manager, the Night Manager will fulfill this role.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities
  • Leadership / Mentoring role for Hotel's Front Office employees.
  • Maintain complete knowledge of all Front Office department policies/service procedures.
  • Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
  • Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
  • Monitor and handle guest comments.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.
  • Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent today's business.
  • Facilitate departmental strategic planning meetings.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
  • OnQ Experience strongly preferred
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Embassy Suites by Hilton Chicago Downtown

600 North State Street
Chicago, IL 60654

(312) 943-3800

358 Room All Suite

embassysuites3.hilton.com

At A Glance

At Embassy Suites by Hilton Chicago Downtown, you’re in the heart of downtown Chicago, Illinois, surrounded by shopping and entertainment venues. Located on State Street between Ohio and Ontario Streets, we’re three blocks west of Michigan Avenue's Magnificent Mile, and convenient to the Loop, the financial district and popular attractions. A block away is the free seasonal Navy Pier trolley and subway, linking to local attractions and both Midway and O'Hare airports. A great choice in Chicago hotels, this downtown all-suites property is convenient to Boeing, the Chicago Board of Trade, City Hall, IBM, Prudential Plaza and Willis Tower.

Start the day with a free made-to-order breakfast. Relax in a two-room suite, complete with a separate lounge, refrigerator, microwave and WiFi access. Unwind with drinks** and snacks at our complimentary Evening Reception. Sample Italian specialties at Osteria Via Stato and Pizzeria Via Stato. Maintain any exercise routine in the complimentary fitness center, and melt away stress in the indoor pool and whirlpool.

Plan your meeting, wedding or special event in the heart of the city for 300 guests at our Chicago hotel, downtown on State Street. In addition to our business center, utilize our video conferencing, webcasting, and teleconferencing services.