Search 17,539 current hospitality jobs

Guest Service Agent

posted October 12, 2019

Hampton Inn & Suites Providence/Warwick-Airport
Warwick, RI
Apply
803088 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About This Employer

Hampton Inn & Suites Providence/Warwick-Airport

2100 Post Road
Warwick, RI 02886

(401) 739-8888

173 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn & Suites Providence/Warwick-Airport hotel, located adjacent to the TF Green Airport. This convenient hotel in Warwick, RI, offers 24-hour airport shuttle service and is within walking distance to shops and restaurants.

Explore historic downtown Warwick and sample the beaches overlooking Narragansett Bay. Hiking or biking is just steps away in Warwick City Park, or take a short drive to bustling Providence.

Start each day with a free hot breakfast or grab a Hampton’s On the Run™ Breakfast Bag to go. Excellent fitness facilities, including a 24-hour fitness center and indoor swimming pool with whirlpool, are available to help you keep fit while on the road.

Catch up on work or surf the net for fun after a long flight in our business center. Offering three meeting rooms holding up to 80 guests, our hotel is ideal for business meetings and social events.

Retire to a comfy guest room or suite and enjoy a great night’s sleep in a clean and fresh Hampton bed®. The Suite Shop is always open for a last-minute snack or toiletry.