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Guest Services Agent / Night Auditor

posted October 12, 2019

Baymont by Wyndham Whitefish
Whitefish, MT
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793016 l

About This Job

This Position Is Full Time And Must Work Weekends. 3pm 11pm And 11pm 7am.

One Lodging Now Part Of Aimbridge Hospitality

To learn more about us, please visit www.onelodging.com.

Big Picture

A Guest Service Agent will ensure that the highest standards for service, safety, privacy and comfort are maintained for all guests of the hotel. Working from the front desk which is the 'nerve center' of the property, they will respond promptly to guest requests and will coordinate with the Guest Services team and with other departments in performing a variety of tasks that ensure a consistently positive guest experience, from pre-arrival to point of departure and beyond.

CORE ACCOUNTABILITIES

  • Greet, acknowledge and welcome guests according to company service standards.
  • Engage each guest as unique individuals; Anticipate and listen attentively to their needs and requests. Establish proper methods of payment and follow procedures for cash handling.
  • Perform friendly, efficient and accurate check-ins and check-outs.
  • Answer all telephone inquiries in a timely and professional manner.
  • Assist guests with reservations, both over the phone and in person.
  • Run and review required daily reports to ensure each shifts run smoothly.
  • Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
  • Follow all company and safety and security policies and procedures.
  • Report and follow up on any maintenance issues or safety hazards.
  • Anticipate and follow through on guests' service needs.
  • Support other departments and fellow Guest Service Agents, as needed.
  • Perform other duties as needed and as directed by General Manager, Assistant General Manager, Maintenance Director, Sales Director and other leadership team members. 

Required Attributes

  • 1-2 years of previous work experience in an operational service environment is required.
  • Previous hotel industry work experience is highly desired.
  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.
  • Reliable and responsible character, with exceptional follow up and attention to detail.
  • Exceptional ability to communicate, both verbally and in written form.
  • Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
  • Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.
  • Willingness and ability to support fellow team members in reaching departmental goals.
  • Ability to work effectively as an independent contributor, and as a part of a collaborative team.
  • Ability to multi-task and effectively manage numerous priorities within a fast-paced 2 environment.
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Must be able to stand, sit, or walk for an extended period of time.
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About This Employer

Baymont by Wyndham Whitefish

6390 US 93
Whitefish, MT 59937

(406) 278-6542

64 Room Hotel

www.wyndhamhotels.com

Our Hotel

Conveniently located on U.S. 93 close to Glacier Park International Airport (FCA), our non-smoking property offers everything you need to feel at home, including free WiFi and a fitness center. Whether in town for business or pleasure, guests will sleep well thanks to crisp sheets and a guest room designed to block out light and sound. We’re close to the area’s top attractions such as Glacier National Park, Whitefish Lake State Park, and shopping and dining on Central Avenue.

  • 24-Hour Reception Desk
  • Daily Housekeeping
  • Express Check-out
  • Fitness Center
  • Free High-Speed Internet
  • Free Parking
  • Non-Smoking Hotel
  • Pet Friendly
  • Pool - Indoor
  • Spa

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.