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Front Desk Agent

posted October 9, 2019

Sheraton Columbus Hotel at Capitol Square
Columbus, OH
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719666 l

About This Job

  • The Sheraton Columbus Hotel at Capitol Square is looking for a professional, enthusiastic, positive and dependable person to join our Guest Services team! We are looking for someone who has experience in customer service and is interested in growing in the Hospitality Industry!

    We are looking for someone primarily for our evening shift (3pm-11pm), with open availability, including weekends

    Job overview

    To provide the guest with an exceptional first impression and to ensure that their overall stay is an excellent experience.

    What you will be doing

    • Greets guests as they arrive, focusing on personal recognition
    • Reviews arrival list daily and assists in preparing and assembling welcome amenities
    • Escort VIPs to room and check them in prior to arrival
    • Attends promptly to guest needs and inquiries
    • Other duties as assigned

    Requirements: Education & Experience

    • Minimum of High School education, post-high school education preferred
    • Minimum of one year in Front Desk Operations

    Knowledge, Skills, and Abilities

    • In-depth knowledge of hotel Front Desk operations
    • Basic computer skills
    • Ability to communicate effectively verbally and in writing
    • Ability to exceed expectations of guests and team members
    • Excellent time management skills

    Competencies

    • Approachability
    • Interpersonal Savvy
    • Customer Focus
    • Problem Solving
    • Functional/Technical Skills
    • Integrity/Trust

    Our Hotel

    Located in the heart of Ohio's capital city, Sheraton Columbus Hotel at Capitol Square provides a modern, comfortable home away from home for your visit. Pet-friendly, well-appointed rooms feature modern amenities, complimentary Internet access and ultra-comfortable Sheraton Signature beds. Enjoy a meal at The Plaza Restaurant, and be sure to spend time exploring downtown Columbus; Mapfre Stadium, Ohio State University, and much more are just a few moments away from our hotel.

    Sheraton Columbus Hotel at Capitol Square is ready to make your meeting or social event in Ohio truly memorable, with flexible event spaces and comprehensive planning and catering services.

    • 16,500 square feet of modern meeting space
    • High-speed Internet access in all meeting/event facilities (charge)
    • Audio visual equipment and technicians
    • Dedicated convention services staff
    • Full-service Starbucks on property

    Schulte Hospitality Group is an Equal Opportunity Employer

    JobType: Full Time

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About This Employer

Sheraton Columbus Hotel at Capitol Square

75 East State Street
Columbus, OH 43215

(614) 365-4500

403 Room Hotel

www.marriott.com

Our Hotel

Located in the heart of Columbus' thriving downtown, directly across from the Ohio Statehouse, Sheraton Columbus at Capitol Square provides a comfortable home away from home. Pet-friendly, well appointed rooms feature modern amenities, complimentary Internet access and ultra plush Sheraton Signature beds. Enjoy a meal at The Plaza Restaurant or stop by The Plaza Lounge during Happy Hour. Explore nearby attractions such as COSI, Franklin Park Conservatory, Nationwide Arena and The Ohio State University.