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Front Office Host

posted October 7, 2019

Hyatt Regency Austin
Austin, TX
660601 l

About This Job


A Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. Other duties may include processing forms of payment, responding to guest inquires, assisting with luggage storage/delivery, VIP airport transfers and answering of incoming phone calls in PBX. For airport transfers, they will safely and efficiently transport guests to local destinations by operating a hotel car, van or shuttle.
This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
In this versatile role, this individual will also cross-train as a PBX operator and guest service agent. The right individual must have good typing skills, a pleasant attitude, excellent phone demeanor and the ability to assist with escorting guests and their luggage/personal items to and from guest rooms efficiently. This individual must be able to multi-task and work well in a fast paced environment.
This position requires a flexible schedule, including working weekends and holidays.

We Offer A Variety Of Benefits:
  • Career Growth and Advancement Opportunities
  • Medical/Dental/Prescription/Vision Insurance
  • $1,000/yr for Educational Assistance
  • Complimentary Downtown Parking & Reduced Bus Passes
  • Discounted & Complimentary Room Nights
  • Free Meals in the Staff Cafeteria
  • Free Uniforms
  • Paid Time Off
  • Flexible Schedules
  • 401(k)


  • Previous customer service experience required.
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Must be able to stand for long periods of time, and be able to lift, push and carry moderate amounts of weight on a consistent basis.
  • $13/h

About This Employer

Hyatt Regency Austin

208 Barton Springs
Austin, TX 78704

(512) 477-1234

448 Room Hotel

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Our Hotel

Discover the contagious energy of the city in the quiet comfort of our downtown Austin location. Fresh off a $47-million-renovation, Hyatt Regency Austin is perfectly nestled on the shores of Lady Bird Lake with close access to 6th Street entertainment, the Austin Convention Center and South Congress for dining and shopping. Take a 5-minute walk to South Congress Bridge around sunset in the summer to catch Austin’s famous bat show, featuring over 1.5 million Mexican free-tailed bats.

 What Makes a Seamless Stay:
  • Gracious urban guestrooms: 448 clean, smoke-free and pet-friendly guestrooms, including 16 suites and 13 ADA accessible units
  • Incredible location: Reach 6th Street, Lady Bird Lake, South Congress, downtown and any artsy Austin neighborhood in a matter of minutes
  • Flexible function space: 50,000 sq. ft. of meeting and event space, from the 17thfloor Foothills Ballroom to the 17,000 sq. ft. indoor/outdoor Zilker Ballroom
  • A fresh wedding perspective: Tasty catering, elegant ballrooms and expert staff for South Asian, same-sex receptions and more
  • Stress-free activities: Live music at Regency Rhythms, Pints & Poses vinyasa yoga, soothing hot tub spa and more 

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company. Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.