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Supervisor, Front Office

posted October 12, 2019

Hyatt Residence Club San Antonio, Wild Oak Ranch
San Antonio, TX
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580205 l

About This Job

Position Summary:

Provide that critical first impression to our guests and have a natural passion for delivering exceptional service while handling guest reservations, check-in, check-out, and payments.

Responsibilities:

  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensures that new team members receive training in appropriate brand standards and in hotel procedures
  • Compliance with location safety programs and procedures, including emergency and security systems
  • Possess strong leadership, communication and relationship skills. Expected to support senior leadership by developing and assuming basic management responsibilities.
  • Leads other associates by coaching, giving direction that may include training, scheduling, payroll and interviewing
  • May include processing forms of payment and responding to guest inquires

Requirements:

  • High school diploma or equivalent
  • Two (2) years of experience in a hotel front desk position required, supervisory experience preferred
  • This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds
  • Experience in accurate cash handling and credit cards
  • Experience in maintaining security of confidential information, including guest registration and credit card information
  • Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
  • Listening skills to ensure accurate understanding of guest wishes
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations
  • Composure to work effectively under pressure and listen attentively to address and resolve guest problems or concerns
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About This Employer

Hyatt Residence Club San Antonio, Wild Oak Ranch

9700 West Military Drive
San Antonio, TX 78251

(210) 647-9300

96 Unit Time-Share

www.hyattresidenceclub.com

About Us

Set within the beautiful Texas Hill Country lies Hyatt Wild Oak Ranch, A Hyatt Residence Club, with design reminiscent of historic ranch architecture including limestone exteriors, rustic wood beams and custom furnishings. Explore 39 acres of lush landscaping and nature trails while enjoying our amenities like the indoor/outdoor pool area with waterslides, spas, 800-foot river pool and cabanas. Discover your perfect vacation by enjoying a personal fire-pit at the Wildflower Pavilion, watching a movie under the stars, relaxing on a hammock, listening to live music at JB's Restaurant or playing a round of golf at the Hyatt Hill Country just minutes away. Come experience our one-of-a-kind, residential-style accommodations with Texas hospitality.