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Front Desk Agent

posted November 18, 2019

Sheraton Albuquerque Airport Hotel
Albuquerque, NM
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695509 l

About This Job

BIG PICTURE The Front Desk Supporter will be committed to developing, implementing and communicating the service initiatives of the Make a Difference Committee, which focuses on increasing guest loyalty and Team Member satisfaction. In addition, as a Front Desk Supporter they will ensure that the highest standards for accuracy are maintained throughout the Front Office with respect to assisting the guest with checking in and out of the hotel. They will be the face of the hotel greeting and delivering outstanding guest service and financial profitability. The ideal candidate will have previous hospitality experience. 

CORE ACCOUNTABILITIES:

  • Consistently communicating the Make a Difference Committee service elements throughout the hotel and all departments.

  • Conducting the monthly meetings and acting as a discussion leader.

  • Recruiting new members to join on behalf of the committee.

  • Delegate projects for committee meetings and plan/implement quarterly all-team-member meetings.

  • Ensure that the secretary and other board members communicate meetings and activities.

  • Participate in monthly, quarterly and annual community events.

  • Oversee and ensure information is being posted on the Make a Difference Scoreboard or Committee bulletin board.

  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

  • Greets guests and clients immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such as outlet hours, special VIO programs, events ect.

  • Receives special requests from guests and responds appropriately or forwards the request to appropriate team member for decisions and actions.

  • Promptly answers the telephone and email inquiries.

  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

  • Periodically will assist with Human Resource projects as needed.

  • Other duties as assigned.

REQUIRED ATTRIBUTES

  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.

  • Reliable and responsible character, with exceptional follow up and attention to detail.

  • Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

  • Previous experience with Sheraton brands is a major plus.

  • Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.

  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Compensation: 10.00

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About This Employer

Sheraton Albuquerque Airport Hotel

2910 Yale Boulevard SE
Albuquerque, NM 87106

(505) 843-7000

276 Room Hotel

www.marriott.com

Our Hotel

Conveniently situated within walking distance of Albuquerque International Sunport, Sheraton Albuquerque Airport is the perfect place to recharge after an eventful day of travel. Take a moment to unwind in our spacious rooms featuring free high-speed Wi-Fi, ergonomic workstations, flat-panel TVs and luxury bedding. Once you're rested, grab a drink in our lobby lounge or settle in for dinner at our onsite restaurant, Rojo Grill. Our favorable location makes it easy to visit a loved one at Kirtland Air Force Base, catch a game at UNM, or attend a seminar at Albuquerque Convention Center. Our Albuquerque hotel provides all of the comforts of home and then some. Stay on track with your fitness routine in our state of the art fitness center featuring cardio equipment and free weights. For those looking to have a more relaxing afternoon, our Albuquerque airport hotel features a sparkling outdoor pool that is sure to please.