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Guest Services Agent

posted November 12, 2019

Fairfield Inn & Suites Pittsburgh Airport/Robinson Township
Pittsburgh, PA
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622487 l

About This Job

Job Description

JOB SUMMARY

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

JOB DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.

• Handles confidential information, including guest records, with a high degree of integrity.

• Promptly and effectively deals with guest requests and complaints.

• Answers and routes calls as appropriate; takes guest messages with accuracy.

• Responsible for cash drawer contents and transactions during shift.

• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.

• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.

• Assists with sales and marketing efforts as directed by the General Manager.

• Offers and properly handles requests for wake-up calls.

• Records pertinent guest information in the pass on log.

• May assist in replenishing continental breakfast as needed and keeping breakfast area clean.

• Ensures common area/lobby is clean.

• Performs laundry functions as directed.

• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of one to three months related experience; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Skill in the use of personal computers and related software applications.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

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About This Employer

Fairfield Inn & Suites Pittsburgh Airport/Robinson Township

1004 Sutherland Drive
Pittsburgh, PA 15205

(412) 859-9070

103 Room Hotel

www.marriott.com

Our Hotel

Located near the Pittsburgh Airport, our new modern hotel provides an ideal stay for area businesses, shopping & events. Our free airport shuttle for guests provides travelers worry-free transportation to and from the Pittsburgh International Airport. Guests will find great shopping and dining options, only a short walk away! Spend a day indulging in some retail therapy at The Mall at Robinson, Robinson Town Centre & IKEA Pittsburgh. Our Marriott hotel is a short drive to the events at the KeyBank Pavilion and Robert Morris University. Situated off of I-376, guests can conveniently explore downtown Pittsburgh. Take time to visit downtown attractions Heinz Field, PNC Park, Pittsburgh Zoo & the Andy Warhol Museum. Guests will enjoy the modern amenities we provide, which includes free WiFi to keep you connected or free breakfast for the most important meal of the day. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.