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PBX - Sheraton Columbus

posted October 19, 2019

Sheraton Columbus Hotel at Capitol Square
Columbus, OH
719666 l

About This Job

The Sheraton Columbus Hotel at Capitol Square is looking for a friendly, enthusiastic, and dependable person to join our Guest Services Team!

The Hotel/PBX Operator is responsible for greeting and connecting incoming calls to their proper destination with timely and friendly fashion. Assist all internal and external guests with questions and inquiries. Handle emergency calls and be able to coordinate with all departments across the company.

Hotel/PBX Operator responsibilities

  • Answer and distribute all incoming calls.
  • Process and distribute messages for hotel guests
  • Dispatch emergency calls or fire emergencies or security
  • Dispatch urgent guest requests to all appropriate departments
  • Maintain a pleasant and cordial attitude
  • Records all reports of phone maintenance requests and notifies engineering/IT of any difficulties
  • Send and receive faxes for guests and staff
  • Respond accurately to all phone requests for directions, local information, and any other inquiry
  • May be asked to cross- train at the front desk to fully understand the computer system and standards
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Take and Make guest wake up calls utilizing the Brand Standard.
  • Other duties as assigned

The Hotel/PBX Operator position asks that any candidate be able to demonstrate the following skills or experience:

  • Previous experience in an operator position -- Preferred
  • Experience in hotel operations -- Preferred
  • Fluent in speaking, reading and writing English - Required
  • Strong communication skills - Required
  • Ability to perform well under pressure -- Required
  • Must be computer literate and comfortable using technology
  • Friendly, courteous and passionate -- Required


Minimum of High School education, post-high school education preferred.

The Sheraton Columbus at Capital Square is located in the heart of downtown across from the Ohio Statehouse. We offer 403 rooms and suites with City and Capitol views and over 16, 500 sq. ft. of flexible meeting space from Grand Ballrooms to Executive Boardrooms. We have an onsite Starbuck's, full service restaurant and lounge, fitness center, business center and more! The Theater District, Arena District, German Village, Short North and OSU are all located nearby.

Multiple benefit choices including PTO, Insurance package, room discounts, and more!

APPLY ONLINE with your resume, cover letter, CURRENT SALARY and SALARY REQUIREMENTS.

Thank you for your interest in the Sheraton Columbus at Capitol Square!


Job Type: Full-time


About This Employer

Sheraton Columbus Hotel at Capitol Square

75 East State Street
Columbus, OH 43215

(614) 365-4500

403 Room Hotel

Our Hotel

Located in the heart of Columbus' thriving downtown, directly across from the Ohio Statehouse, Sheraton Columbus at Capitol Square provides a comfortable home away from home. Pet-friendly, well appointed rooms feature modern amenities, complimentary Internet access and ultra plush Sheraton Signature beds. Enjoy a meal at The Plaza Restaurant or stop by The Plaza Lounge during Happy Hour. Explore nearby attractions such as COSI, Franklin Park Conservatory, Nationwide Arena and The Ohio State University.