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Guest Service Representative

posted December 2, 2019

Renaissance Meadowlands Hotel
Rutherford, NJ
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Renaissance Meadowlands Hotel

801 Rutherford Avenue
Rutherford, NJ 07070

(201) 231-3100

167 Room Hotel

www.marriott.com

Our Hotel

This hotel in Rutherford is perfectly situated with easy access to Routes 3 & 17 and the NJ Turnpike, and offers complimentary area shuttle service. Guests can dine in whimsical style at our Finch's restaurant and lounge, featuring a farm to table menu and an extensive, award-winning wine selection. Our hotel in the Meadowlands features 167 beautifully appointed, modernized guest rooms and suites. We invite our guests to relax in the indoor pool, whirlpool or fitness center. Our freshly renovated meeting rooms are the perfect choice for gatherings of up to 240 people. We're a quick 6 miles from New York City and close to MetLife Stadium.