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Gallery Host

posted October 14, 2019

Hyatt House Morristown
Morristown, NJ
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Looking for someone who is Customer Service Driven, and has flexible hours!
691591 l

About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: $12-$15

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About This Employer

Hyatt House Morristown

194 Park Avenue
Morristown, NJ 07960

(973) 971-0008

132 Room Extended Stay

www.hyatt.com

Our Hotel

Located in historic Morristown, our contemporary extended stay hotel is perfect for business or leisure, as well as short- or long-term stays. Situated near Morristown Airport, Park Ave at Morris Count and The Green at Florham Park; home to New York Jets, BASF, and Summit Medical Group. Our Morristown hotel is residentially inspired featuring all of the comforts of home, like free Wi-Fi, breakfast, outdoor seasonal pool and hot tub, and fitness center. In the evening, we offer food and drinks at H BAR.

  • 100% Smoke-Free
  • Extended Stay Accommodations
  • Outdoor grilling area
  • Jacuzzi Spa
  • Tennis Courts
  • Laundry Facility
  • Turndown Service Available
  • Fully-equipped kitchen
  • Hyatt Grand Bed™
  • Complimentary grocery shopping service
  • Same day valet dry cleaning service