Search 17,784 current hospitality jobs

Guest Service Agent / Front Desk Clerk (Full-Time) Part-Time

posted October 17, 2019

Hilton Garden Inn St. Louis Shiloh/O'Fallon IL
O'Fallon, IL
Apply
738815 l

About This Job

Overview

The Hilton Garden Inn St. Louis / O'Fallon, a leader in the hospitality industry, is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to assist guests as our a Guest Service Agent / Front Desk Clerk.

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Previous customer service experience required. 
  • Basic computer skills required.
  • Must be able to work weekends. 
Apply

About This Employer

Hilton Garden Inn St. Louis Shiloh/O'Fallon IL

360 Regency Park Drive
O'Fallon, IL 62269

(618) 624-4499

Feel at home at this Shiloh hotel

Overlooking a picturesque six-acre lake with an exquisite fountain, the Hilton Garden Inn St. Louis Shiloh/O'Fallon is one of the exceptional hotels in O’Fallon, IL. Located adjacent to the Regency Conference Center, this Shiloh hotel is only minutes from the St. Louis Riverfront.

With versatile meeting venues and proximity to local companies, universities, and military installations such as Scott Air Force Base, business guests will find location and service conducive to success. Take some time to explore area attractions that include Gateway Grizzlies Park, the World Shooting and Recreational Complex in Sparta, and NASCAR at the Gateway Raceway. Wrap up a day of work or leisure by relaxing in our heated indoor swimming pool or whirlpool, and enjoy a hearty meal in the restaurant and bar.

With 128 spacious rooms and suites, with many added extras that make all the difference, the Hilton Garden Inn St. Louis Shiloh/O’Fallon hotel is the natural choice for a hotel in St Louis.