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Assistant Director of Operations (Rooms)

posted November 12, 2019

Hyatt Regency New Orleans
New Orleans, LA
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About This Job

Description

The four diamond, luxury Hyatt Regency New Orleans (1,193-room and 200,000 sq. ft. of meeting space) is seeking a high energy, industry professional for a career activating opportunity as Assistant Director of Operations (Rooms).

The Assistant Director of Operations (Rooms) is responsible for oversight of day to day processes of the hotel’s Rooms divisions consisting of the Front Office, Housekeeping, and Guest Services teams. Overseeing these areas include leading a staff of sixty (60) to seventy (70) hourly associates and twelve (12) Assistant Managers/Department Managers as well as one hundred (100) contracted associates.. Duties would include but are not limited to resolving guest concerns, scheduling, coaching and counseling, maintaining department standards, staff development, interviewing/hiring, and supporting the department managers with their respective areas. In addition to, maximizing room revenue, controlling expenses, and driving the highest level of customer service. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts Rooms Divisions meetings, including monthly financial review with managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. The Assistant Director of Operations (Rooms) is an Assistant Leadership Committee position that reports to the Director of Rooms.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt Regency New Orleans offers industry-leading benefits and compensation, numerous rooms, and active presence in the community. Our property provides an opportunity to launch careers within the Hyatt Corporation.

This is not your typical career opportunity. This is the Hyatt Touch.



Qualifications

  • Minimum 5 years hotel rooms management experience in a mid to large size hotel (700+ rooms)
  • At least one year of experience within each facet of the Rooms function
    • 1 year as a Front Office Manager/Director of Front Office
    • 1 year as an Executive Housekeeper/Director of Housekeeping
  • 4 year college degree from accredited university
  • Solid work history with exceptional professional references
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Service oriented style with professional presentation skills
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal communication skills
  • Must be able to work a flexible schedule, including weekends and holiday
  • Proficient in basic computer skills as well as hotel systems (such as Opera, Hotsos, Rex, etc.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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About This Employer

Hyatt Regency New Orleans

601 Loyola Avenue
New Orleans, LA 70113

(504) 561-1234

1,193 Room Hotel

neworleans.hyatt.com

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Experience the Crescent City like never before at the Hyatt Regency New Orleans. Our AAA Four Diamond property is the Big Easy's premier destination for meetings, conventions and leisure visitors alike.

The hotel features 1,193 strikingly sophiscated guestrooms - including four presidential suites and five residential-style meeting planner suites - along with  200,000 square feet of state-of-the-art event space, making it the largest hotel meeting and exhibition space in New Orleans.

Promising a new level of service and facilities, our hotel is a one-stop shop for guests and meeting planners alike. Enjoy award-winning cuisine at
Borgne, the latest restaurant by James Beard award  winning chef John Besh, 8 Block Kitchen & Bar, Vitascope Hall, Whole Hog Cafe and Pizza Consegna. You'll also love the convenience of Starbucks™ and Lagniappe Exchange, our 24 hour fresh market.

Take advantage of our prime downtown New Orleans location - adjacent to the Mercedes-Benz Superdome, New Orleans Arena, and Champions Square - and just blocks from the historic French Quarter New Orleans, Ernest N. Morial Convention Center and the Mississippi Riverfront. Sit back and relax while sightseeing on the  Loyola Avenue Streetcar Line which passes directly in front of the hotel, or take a walk to the numerous New Orleans fine art galleries in the nearby Art District.