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Front Office Manager

posted September 14, 2019

Hyatt Centric Old Town Alexandria
Alexandria, VA
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Opening Front Office Manager at brand new Hyatt Centric!
801381 l

About This Job

Summary - Hyatt Centric Old Town Alexandria opens in January 2020.  This position will be a vital part of the pre opening team!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the hotel's Assistant General Manager.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 


Duties include:

  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
  • Oversight of a hotel operated valet parking service

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 2 or more years of Front Office leadership experience
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • Lifestyle experience a plus
  • Hyatt experience a plus
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About This Employer

Hyatt Centric Old Town Alexandria

1611 King Street
Alexandria, VA 22314

(703) 548-1050

124 Room Hotel

www.hyatt.com

Explore Old Town and D.C.

Walk to historic Old Town destinations from your chic room at Hyatt Centric Old Town Alexandria, just eight miles from downtown D.C. You’ll stay one mile from Market Square and the bustling waterfront, surrounded by more than 200 independent restaurants and shops.