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Cluster Reservations Supervisor

posted September 16, 2019

Waldorf Astoria Ras Al Khaimah
Ras Al Khaimah, United Arab Emirates
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79087 l

About This Job

Description

A Cluster Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.



What will I be doing?

As Cluster Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist in the day-to-day operations of the Reservations Department
  • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  • Produce quotations and written confirmation to all clients
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
  • Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
  • Assist in the recruiting, managing, training and developing of the Reservation team

Requirements

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the Reservations/Sales function within the hotel/leisure sector
  • Relevant degree or other qualification in a business discipline


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

Waldorf Astoria Ras Al Khaimah

Vienna Street
Ras Al Khaimah, 99999
United Arab Emirates

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Description

Arrive by limousine or helicopter at the Waldorf=Astoria Ras Al Khaimah Resort, a structure inspired by the palaces of the Arabian Peninsula. Appreciate the massive size of the property and its illuminating effect on the city of Ras Al Khaimah at night. This luxury resort boasts modern facilities in a land characterized by a long, rich history.

Located in the center of the Al Hamra development complex, the resort provides a 600-metre, private white sand beach and 18-hole championship golf course and club. Explore the Persian Gulf through watersports activities. Play in the resort’s temperature-controlled swimming pools or on the tennis courts. Inside the hotel, find a modern spa and fitness center, 10 restaurants and lounges, a kids’ club and a contemporary convention centre. 

Experience immediate satisfaction with personal Concierge service. Unwind with a massage in the spa or with a cocktail at the Mirage Bar or the Cigar Bar. Stay connected in this grand palace, featuring 349 oversized guest rooms and suites equipped with WiFi, MP3 players and HD plasma televisions. Savor sushi from the Japanese or steak from the Grill Room restaurant. Sample the finest Middle Eastern cuisine at the Arabic restaurant.

Consult with our expert staff for weddings, social events and business meetings. The resort features a 450-m2 ballroom and a boardroom for as many as 20 guests. The adjacent Convention Centre has capacity for 1,000 people. Enjoy personalized attentive service synonymous with Waldorf=Astoria.