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Cluster Reservations Agent

posted October 16, 2019

Waldorf Astoria Ras Al Khaimah
Ras Al Khaimah, United Arab Emirates
79087 l

About This Job


A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards


What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer

Waldorf Astoria Ras Al Khaimah

Vienna Street
Ras Al Khaimah, 99999
United Arab Emirates

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Arrive by limousine or helicopter at the Waldorf=Astoria Ras Al Khaimah Resort, a structure inspired by the palaces of the Arabian Peninsula. Appreciate the massive size of the property and its illuminating effect on the city of Ras Al Khaimah at night. This luxury resort boasts modern facilities in a land characterized by a long, rich history.

Located in the center of the Al Hamra development complex, the resort provides a 600-metre, private white sand beach and 18-hole championship golf course and club. Explore the Persian Gulf through watersports activities. Play in the resort’s temperature-controlled swimming pools or on the tennis courts. Inside the hotel, find a modern spa and fitness center, 10 restaurants and lounges, a kids’ club and a contemporary convention centre. 

Experience immediate satisfaction with personal Concierge service. Unwind with a massage in the spa or with a cocktail at the Mirage Bar or the Cigar Bar. Stay connected in this grand palace, featuring 349 oversized guest rooms and suites equipped with WiFi, MP3 players and HD plasma televisions. Savor sushi from the Japanese or steak from the Grill Room restaurant. Sample the finest Middle Eastern cuisine at the Arabic restaurant.

Consult with our expert staff for weddings, social events and business meetings. The resort features a 450-m2 ballroom and a boardroom for as many as 20 guests. The adjacent Convention Centre has capacity for 1,000 people. Enjoy personalized attentive service synonymous with Waldorf=Astoria.