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Restaurant Manager (Congress Squared)

posted October 16, 2019

The Westin Portland Harborview
Portland, ME
741475 l

About This Job

Position Summary: The main function of the Restaurant Manager is to oversee all aspects of the Restaurant and In-Room-Dining operation, to ensure first quality food and beverage service.

Accountabilities: The ultimate responsibility of the Restaurant Manager is to ensure that all outlets produce a quality product for the guests while remaining profitable and maximizing G.S.I.  To accomplish this, the Restaurant Manager is expected to market ideas to promote business, reduce employee turnover, maintain payroll budget, maintain sales/revenue budget, and increase productivity while keeping quality consistent.

Qualification Standards

Education & Experience:

  • At least 4 years of progressive experience in food & beverage
  • Valid ServSafe & TIPS Certificate preferred
  • High School diploma or Certificate equivalent required
  • Previous supervisory responsibility required

Tools & Equipment:

  • Calculator, computer, copier, scanner, other office equipment
  • Credit card authorization machine, cash register
  • CO2 Systems, keg tap systems, blender, sound system, wine opener
  • Telephone, two way radios
  • Ability to work in Excel, Word

Work Environment:

  • Under variable temperature conditions
  • Under variable noise levels
  • Outdoors/Indoors
  • Around chemicals, fumes and or odor hazards
  • Around dust and or mite hazards

Physical Requirements:

  • Long hours sometimes required
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Flexibility in schedule, back to back shifts required at times
  •  Near Vision - The ability to see details at close range

Mental Requirements:

  • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must work well in stressful, high pressure situations
  • Must maintain composure and objectivity under pressure
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions

Other Abilities, Skills, Knowledge:

  • Thorough knowledge of F&B, preparation techniques, procedures and serving standards
  • Health Department rules and regulations
  • Liquor laws and regulations
  • Bartending skills

Duties & Functions


  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance in compliance with Interstate standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • Comply at all times with Interstate standards and regulations to encourage safe and efficient hotel operations
  • Oversee all aspects of the daily operations of the Restaurant
  • Responsible to Supervise, schedule, coordinate, and training for bartenders, servers, bussers, hosts and runners
  • Order and stock all outlet equipment and related stock to meet expected needs
  • Coordinate food and drink promotions
  • Assure that the department operates within approved budget to control costs; perform necessary follow-up
  • Assist in preparation of F&B forecast for outlets
  • Monitor industry trends and recommend appropriate action to be taken to maintain the competitive status and profitability of the F&B operation
  • Follow corporate directives for product specifications
  • Must not have unapproved associations with vendors
  • Respond to guest complaints in a timely manner
  • Assist in preparing weekly payroll and tip distribution sheets
  • Check and respond to electronic communications in a timely fashion
  • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
  • Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
  • Monitor all phases of loss prevention in the Food & Beverage department
  • Conduct department meetings on a regular basis
  • Monitor quality of service and food and beverage
  • Ensure preparation of required reports
  • Ensure compliance with all local liquor laws, and health & sanitation regulations
  • Ensure departmental compliance with S.O.P.s
  • Ensure that all side work is completed before shift employees leave property
  • Ensure that all restock and cleaning is performed at close of shift
  • Must be able to perform all restaurant/ lounge duties
  • Prepare weekly staff schedule’s
  • Assist staff with shift close out procedures and tip reporting
  • Prepare payroll on a weekly bases
  • Be up to date on all guest services, promotions and events in the Hotel


  • Other duties as required
  • Meet and greet guests
  • Attend meetings and Pre Cons as requested
  • Pour coffee and visit tables during busy periods
  • Assist staff with proper completion of tip and closeout reports


Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


About This Employer

The Westin Portland Harborview

157 High Street
Portland, ME 04101

(207) 775-5411

289 Room Hotel

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Our Hotel

The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.