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Front Office Manager

posted October 16, 2019

Canopy by Hilton Cancun La Isla
Cancun, Mexico
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About This Job

Description

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.



What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

  • - Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

Requirements

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

Canopy by Hilton Cancun La Isla

Boulevard Kukulcan S N Km. 12.5, Zona Hotelera
Cancun, 77500
Mexico

169 Room Hotel

canopy3.hilton.com

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At A Glance

Hello and welcome to Canopy by Hilton Cancun La Isla, a new, urban hotel beside the lagoon in Cancun’s hotel zone. Enjoy being steps from some of the area’s best shopping, restaurants and white sand beaches. We'll introduce you to the neighborhood with a local welcome gift at check-in.

At Canopy, we've got you covered. Our Just-Right Rooms are comfortable, modern spaces with the amenities you want, like free WiFi, a 55-inch HDTV, murals from local artists and our exclusive Canopy beds. Deluxe rooms feature views of the ocean, a balcony and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair as well as signature Canopy socks and bathrobe. Feel better going forward and fill up your bottles with filtered water on every floor.

Welcome the day in the café with a delicious artisanal breakfast made with fresh ingredients and local produce or have a Canopy Break Fast bag delivered to your door. Dine at Canopy Central Café & Bar or head to the roof to sip cocktails, fresh juices or coffee al fresco. Join us at the lobby bar for complimentary evening tastings of local beer, wine and more.

Enjoy the view while working out or relaxing poolside at our rooftop fitness center and outdoor pool. If there’s business to be done, settle into our co-working space with comfortable seating and plenty of charging outlets. We also offer 3 boardrooms for meetings and events, and our beautiful terrace will accommodate 36 guests.