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Guest Service Agent

posted September 16, 2019

Hampton Inn Washington/Downtown Convention Center, DC
Washington, DC
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731469 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hampton Inn Washington/Downtown Convention Center, DC

901 6th Street, NW
Washington, DC 20001

(202) 842-2500

228 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn Washington-Downtown-Convention Center hotel in the heart of downtown Washington, DC. Travelers can explore Chinatown shops and restaurants and the city’s famous landmarks, the White House, Capitol, and Washington Monument. We are ideally located two blocks from the Walter E. Washington Convention Center, two blocks from the Verizon Center and three blocks from Gallery Place/Chinatown Metro. 

Guests will enjoy extra amenities at our downtown Washington, DC hotel. They can relax in our bright spacious guest rooms with home comforts such as free internet access, a clean and fresh Hampton bed®, coffeemaker and flat-screen TV with variety of HD channels and premium children’s selections such as Nickelodeon and Disney. Upgraded room types, views and accessible rooms are available. We offer Hampton’s free hot breakfast every morning in our spacious lobby, or a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Visitors can relax with other guests in our lobby lounge, enjoy drinks and appetizers, and hearty sandwiches at our Sixth Street bar + food, and exercise in our complimentary fitness center. 

  • Hotel near downtown Washington, DC attractions; two blocks from Washington Convention Center
  • Three blocks from Gallery/Place, Chinatown Metro station and Verizon Center
  • Sixth Street bar + food
  • Multi-lingual staff
  • Heated indoor pool