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Front Desk Clerk

posted October 16, 2019

Courtyard Akron Downtown
Akron, OH
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756498 l

About This Job

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

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About This Employer

Courtyard Akron Downtown

41 Furnace Street
Akron, OH 44308

(330) 252-9228

129 Room Hotel

www.marriott.com

Our Hotel

Whether for business or leisure, the Courtyard by Marriott® Downtown Akron hotel is an ideal choice for a visit to Akron, Ohio. This top rated Trip Advisor hotel is ideally located in the revitalized northside district of downtown Akron, near the University of Akron, Cuyahoga Valley National Park, Akron Zoo and within walking distance to area attractions, shopping and dining. Perfect for travelers looking for modern style and ultimate comfort, the Courtyard Akron Downtown features spacious guest rooms and suites, free Wi-Fi and thoughtful amenities, including microwave and mini-fridge. The Bistro is tge food and beverage destination for great breakfast choices in the morning and dinner options during the evening. After a day or work or play, guests can energize in our fitness center, relax at the indoor pool, socialize at the Speak Easy Lounge or enjoy a movie in our Theater Room, complete with reclining leather seats. Flexible meeting space to accommodate up to 70 guests is also available.