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Front Desk Agent Part-Time

posted September 16, 2019

Embassy Suites Savannah
Savannah, GA
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456319 l

About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About This Employer

Embassy Suites Savannah

605 West Oglethorpe Avenue
Savannah, GA 31401

(912) 721-6900

150 Room Hotel

embassysuites3.hilton.com

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At A Glance

Make yourself at home at the Embassy Suites Savannah hotel. Our modern, all-suite hotel offers an ideal location in the heart of downtown Savannah, Georgia, just 12 miles east of Savannah Hilton Head International Airport and 12 miles from Tybee Island Beach. We offer the ideal home base for short trips or extended stays in Georgia. Visit nearby attractions including River Street, City Market and Savannah College of Art & Design, as well as shopping, dining and the Savannah Civic Center, all within walking distance from the hotel.

Business travelers will appreciate our 24-hour business center and flexible meeting space, as well as close proximity to many corporate offices including; Gulfstream Aerospace, International Paper and FlightSafety International.

This contemporary Savannah hotel offers a variety of stylish two-room suites, providing all the comforts of home. Relax with modern amenities such as HDTVs and complimentary high-speed internet access. Prepare a snack with the in-room microwave and refrigerator and sleep well in the sumptuous bed. Maintain your exercise regime in the well-equipped fitness center then cool off in the sparkling outdoor pool.

Start your day with a complimentary cooked-to-order breakfast, and in the evening indulge in complimentary drinks and snacks at the evening Managers Reception.

Highlights

  • Conveniently located in downtown Savannah, 12 miles from SAV International Airport
  • Close to numerous attractions, shops, dining and businesses
  • Complimentary cooked-to-order breakfast and nightly Manager's Reception*
  • Fitness center and outdoor swimming pool
  • Complimentary high-speed internet access in public areas and 24-hour business center