posted September 16, 2019Palm Beach Marriott Singer Island Beach Resort & Spa
Job Description: Provide guests with the highest standards of food and beverage service, maintaining company and brand standards,
Greet and serve guests on the beach and at the pool, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware.
Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.
Assist in setting up buffet and other special food services tables/stations, as requested.
Know the menu in detail and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) a supervisor when necessary.
Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures.
Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
Follow all guest check and money-handling procedures.
Use proper clearing and break-down procedures.
Return all re-usable table complements and condiments to be cleaned and refilled.
Return all food to the kitchen.
Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
Return clean serving equipment to proper storage area.
Help keep all storage areas clean and organized.
Inform management of any lost or damaged equipment, linen, etc.
Complete any assigned work duties.
Be readily available/ approachable for all guests.
Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
Extend professionalism and courtesy to guests at all times.
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:
The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Carry out all reasonable requests by leadership team.
Comply with department uniform and appearance standards.
3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404
191 Room Hotel
Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.